Support » Plugin: Jetpack by WordPress.com » Fatal Error after Upgrade to WP 4

  • Resolved copperbeech

    (@copperbeech)


    I received this error after upgrading to WP 4, on my site soulintentarts.com:

    Fatal error: Cannot redeclare jetpack_shortcode_get_youtube_id() (previously declared in /home1/soulint1/public_html/wp-content/plugins/jetpack.old/functions.compat.php:10) in /home1/soulint1/public_html/wp-content/plugins/jetpack.old/modules/shortcodes/youtube.php on line 152

    I get the same error on my other site, kelleyharrell.com:
    Fatal error: Cannot redeclare jetpack_shortcode_get_youtube_id() (previously declared in /home1/soulint1/public_html/kelleyharrell/wp-content/plugins/jetpack.old/functions.compat.php:10) in /home1/soulint1/public_html/kelleyharrell/wp-content/plugins/jetpack.old/modules/shortcodes/youtube.php on line 152

    How can this be resolved? Thank you!

    https://wordpress.org/plugins/jetpack/

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  • Plugin Contributor Jeremy Herve

    (@jeherve)

    You’ll need to remove the plugin named “jetpack.old” from your /plugins/ folder. You can do so by logging in to your site via FTP and navigating to wp-content/plugins/. If you’re not familiar with FTP, your hosting provider might offer a “final manager” option that will allow you to delete that folder.

    I hope this helps.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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