Support » Plugin: UpdraftPlus WordPress Backup Plugin » Fatal error after upgrade

  • Resolved tomdkat


    Hi! I *just* upgraded to the latest version of UpdraftPlus and right after the upgrade completed, I received this message:

    Fatal error: Call to undefined function get_user_locale() in /home/{snip}/wp-content/plugins/updraftplus/includes/class-updraft-dashboard-news.php on line 69

    Fortunately, my site still loads. Unfortunately, I can’t access the Dashboard, due to this error. Does UpdraftPlus require a certain, minimum version of WordPress now?


Viewing 15 replies - 1 through 15 (of 31 total)
  • Plugin Contributor aporter



    Sorry about this, it seems that function is only available in WordPress 4.7.0+

    We are currently resolving the issue and will update you once we push the new version.

    Best Wishes,


    I too am having the same issue after updating – The front end is working, but the dashboard is showing the below:

    Fatal error: Call to undefined function en() in /home/{snip}/wp-content/plugins/updraftplus/includes/class-updraft-dashboard-news.php on line 70

    Ya that is great that you identified an issue but what do we do in the mean time? I can not access my admin area at all?

    Same issue

    Same here. Update broke several sites. Logging in via FTP to rename the /updraftplus folder under /wp-content/plugins allowed me back into the dashboard where the plugin is now disabled. It will remain deactivated until an updated version is released.

    For now, I just renamed the updraft directory using File Manager in cPanel. Since I’m not going to be doing a backup right now, it’s okay that it’s “off”.

    Plugin Author David Anderson



    You can get the previous release here – (bottom left), and install it via FTP.

    New release fixing the problem should be out in a few minutes. Though you can’t visit /wp-admin/ you should be able to still visit /wp-admin/update-core.php in order to run updates…


    my blog also affected please ficx it as soon as possible.. one of best back up plugin..

    The /wp-admin/update-core.php is not working for me on two different sites.

    Okay thank you, please let us know when the new release is up.

    Same problem here. Waiting for a fix.
    /wp-admin/update-core.php is not working for me either.

    Same problem here, please let us know when the new version will be fixed.

    As the author says, installing the previous version brings it all back. I resurrected three blogs in a couple of minutes by FTP-ing into the back ends.

    Broke my sites too. You can regain access if you disable the plugin in your MYSQL Database. Here is a useful HowTo


    • This reply was modified 3 years, 7 months ago by eeq.

    3 cheers for Siteground daily automatic cPanel backups! Included with all shared hosting plans 🙂 Click, click, click, done.

    Moral of the story, back your site up. Then back it up again some other way, because sometimes, just sometimes, your primary backup system can fail. It happens.

Viewing 15 replies - 1 through 15 (of 31 total)
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