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[resolved] Fatal Error after updraftplus plugin upload! (7 posts)

  1. Nailds
    Member
    Posted 1 year ago #

    Not sure which version it was running, I got this from the html code of the page of the website: <meta name="generator" content="WordPress 2.8.4" />.
    I wanted to update this website of a client (for whom I've only been uploading new content until now) and wanted to make a backup first so I installed the 1.9.17 Updraft, as I've done in another WP site I manage.
    It said it installed successfully but in all admin pages I get only this error message:
    Fatal error: Call to undefined function is_multisite() in /home/content/77/6662777/html/..../wp/wp-content/plugins/updraftplus/admin.php on line 27

    WP site is running.

    how can I restore service? can I just delete the updraft folder? (I don't have access to ftp as of now so any other way is welcome...)

    Thanks

    http://luisadg.org/wp/

    https://wordpress.org/plugins/updraftplus/

  2. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    WordPress 2.8.4

    It's too old... see on the plugin page: http://wordpress.org/plugins/updraftplus/ - "Requires: 3.2 or higher".

    Note that if you can use a sufficiently old version of Simple Backup - not sure which, you'll have to experiment - http://wordpress.org/plugins/simple-backup/developers/ - then backups that it creates can be restored on later WordPress versions by UpdraftPlus Premium. So if your strategy is to upgrade, then that's one option.

    Best wishes,
    David

  3. Nailds
    Member
    Posted 1 year ago #

    Thank you, I will look into that, but how do I get out of the error message? I can't do anything until I solve that -- all pages in the admin are inoperative.
    Thanks

  4. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Nailds,

    If you Google "WordPress how to deactivate plugin", then this comes up 4th: https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/

    Best wishes,
    David

  5. Nailds
    Member
    Posted 1 year ago #

    Thanks David -- I am marking as solved because the procedure seems pretty straightforward, once I have access to the files, which I do not have now.

  6. jerrilyne
    Member
    Posted 1 year ago #

    I was attempting to use a Performance plugin to optimize my site and suddenly, the site went down. A 500 Error. But, I was able to go to UpdraftPlus - Restore. All I wanted to do was restore the plugins. I clicked on plugins, then Restore. You found my plugins zip in the dropbox, but it said the file size had changed. Well, I did it anyway, and now the site doesn't come up at all. What can I do????

  7. David Anderson
    Member
    Plugin Author

    Posted 1 year ago #

    Hi jerrilyne,

    If you're wanting to restore a site that you do not have WP dashboard access for, then it can be done manually:

    http://updraftplus.com/faqs/i-want-to-restore-but-have-either-cannot-or-have-failed-to-do-so-from-the-wp-admin-console/

    Alternatively, you can delete the site, re-install WP and UD, and then import the backup set into the clean site.

    It's the end of the day in my timezone. So please expect me to go silent after this! But, as per the WordPress forum guidelines - http://codex.wordpress.org/Forum_Welcome#Where_To_Post - please don't post in other peoples' topics. Please open a new topic if you want to continue.

    Best wishes,
    David

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