Fatal Error After Update

  • Resolved meir321

    (@meir321)


    2 years, 5 months ago

    Hi, my site crashed after the update:

    Fatal error: Uncaught Error: Call to a member function has_cap() on null in /home/customer/www/website.com/public_html/wp-content/plugins/betterdocs/admin/includes/class-betterdocs-role-management-lite.php:124 Stack trace: #0 /home/customer/www/website.com/public_html/wp-includes/class-wp-hook.php(307): Betterdocs_Role_Management_Lite->default_capabilities_for_admin(Array, Array, Array, Object(WP_User)) #1 /home/customer/www/website.com/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #2 /home/customer/www/website.com/public_html/wp-includes/class-wp-user.php(787): apply_filters('user_has_cap', Array, Array, Array, Object(WP_User)) #3 /home/customer/www/website.com/public_html/wp-includes/capabilities.php(801): WP_User->has_cap('unfiltered_html') #4 /home/customer/www/website.com/public_html/wp-includes/capabilities.php(693): user_can(Object(WP_User), 'unfiltered_html') #5 /home/customer/www/website.com/public_html/wp-includes/kses.php(2256): current_user_can('unfiltered_html') # in /home/customer/www/website.com/public_html/wp-content/plugins/betterdocs/admin/includes/class-betterdocs-role-management-lite.php on line 124
There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Please advise, thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Rafin

    (@rafinkhan)

    2 years, 5 months ago

    Hi @meir321,

    We are sorry about the inconvenience caused.

    Can you please provide us your Site Health Information from Dashboard > Tools > Site Health > Info > Copy site info to clipboard: https://d.pr/i/KDbAny

    And simply just paste it here. This will help us to reproduce this issue on our end.

    In the meantime, we are already working on to fix this issue and release an update ASAP.

    Thank you!

    Thread Starter meir321

    (@meir321)

    2 years, 5 months ago

    Hi, Thank you. I don’t want to publish site-specific private info on a public forum. Can I share it privately?

    Plugin Author Rafin

    (@rafinkhan)

    2 years, 5 months ago

    Hi @meir321,

    Sure. You can email us here: support[at]wpdeveloper[dot]com

    Thank you!

    Thread Starter meir321

    (@meir321)

    2 years, 5 months ago

    thanks, sent.

    Plugin Author Rafin

    (@rafinkhan)

    2 years, 5 months ago

    Hi @meir321,

    We have just pushed a release and fixed the issue of yours with BetterDocs v2.0.12. So, can you please update to the latest version and check back?

    The fatal error should be resolved now. Thank you!

    Thread Starter meir321

    (@meir321)

    2 years, 5 months ago

    It’s fixed, thanks for the quick reponse.

    Plugin Author Rafin

    (@rafinkhan)

    2 years, 5 months ago

    Hi @meir321,

    Glad to know that your issue is now resolved.

    Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)
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