• Resolved hemligg


    When we update to the latest version of Helpie FAQ I get a fatal error.
    See this debug info:
    Fatal error: Uncaught Error: Class 'CSF_Fields' not found in /home/123123.hostingcompany.com/sitename/public_html/wp-content/plugins/helpie-faq/includes/settings/helper.php:8 Stack trace: #0 /home/123123.hostingcompany.com/sitename/public_html/wp-content/plugins/helpie-faq/includes/settings/settings.php(333): include_once() #1 /home/123123.hostingcompany.com/sitename/public_html/wp-content/plugins/helpie-faq/includes/settings/settings.php(55): HelpieFaq\Includes\Settings\Settings->general_settings() #2 /home/123123.hostingcompany.com/sitename/public_html/wp-includes/class-wp-hook.php(292): HelpieFaq\Includes\Settings\Settings->init() #3 /home/123123.hostingcompany.com/sitename/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters() #4 /home/123123.hostingcompany.com/sitename/public_html/wp-includes/plugin.php(484): WP_Hook->do_action() #5 /home/123123.hostingcompany.com/sitename/public_html/wp-settings.php(560): do_action() #6 /home/123123.hostingcompany.com/sitename/public_html/wp-config.php(77): in /home/123123.hostingcompany.com/sitename/public_html/wp-content/plugins/helpie-faq/includes/settings/helper.php on line 8

    The current version that is working on our live site is 1.6.6.

    The page I need help with: [log in to see the link]

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  • Hi @hemligg ,

    Sorry about that. I just tested this on our local and was not able to reproduce it. The update works fine without any error. This seems to be a plugin conflict on your site.

    Can you please give me your staging site details and a temporary admin access to that site so that I could verify this?

    You can send us your details by creating a ticket at pauple.freshdesk.com.

    Kind Regards.


    This issue has been fixed in our latest update.

Viewing 2 replies - 1 through 2 (of 2 total)
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