Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Fatal error after donation submission

  • Resolved stardesignint



    There is a fatal error when trying to donate. There is also an error in the dashboard when trying to update the database. I tried all the options in the troubleshooting article but still not working. Can you help to take a look?


    The page I need help with: [log in to see the link]

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  • Plugin Contributor Ben Meredith


    Hi there,

    We’ve seen similar errors from folks when a GiveWP revenue table is not created. That is a process that should have happened upon update to GiveWP 2.9.x, and we’ve found a few cases where it didn’t.

    The difference now is that a donation made on 2.10.x relies more heavily on that revenue table, so if it’s not there, it throws a more major error.

    The good news is that it’s fairly straightforward to fix the error in 2.10.x, as well.

    1. First, I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that:
    2. Next, enable Advanced Database Updates in Donations > Settings > Advanced.
    3. Next, run the update in Donations -> Tools -> Data re-run the create_revenue_table update.
    4. Check the logs at Donations > Tools > Logs for errors. If there are any errors, pass those along here.
    5. Attempte to re-run any updates that appear at Donations > Updates.
    6. Last, navigate back to Donations > Settings > Advanced and disable Advanced Database Updates.

    That should get you back on track. If it doesn’t, please reply back here, and we’ll help!

    Plugin Support Rick Alday


    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.


Viewing 2 replies - 1 through 2 (of 2 total)
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