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Fatal Error after 3.3 update (46 posts)

  1. kmbkitten
    Member
    Posted 3 years ago #

    I just updated to 3.3 and now I'm getting a fatal error when I try to access the dashboard. The screen says "Fatal error: Call to undefined function wp_get_update_data() in /home/content/k/m/b/kmblock/html/wp-admin/menu.php on line 34"

    Based on what I saw other people recommending, I've already downloaded a fresh copy of 3.3 to my computer, found the file in question /wp-admin/menu.php and replaced it in my ftp manager through godaddy. This did nothing. Just for kicks I tried again. Nothing. For some extra special fun I removed the file completely to see if the error message would change. It did, no surprise. added it back and I got the same error as before.

    So I pulled up menu.php in dreamweaver and here is the line in question...
    $update_data = wp_get_update_data();

    This is where my know-how ends and my instincts say I should stop and ask for directions before I break something.

    Any help would be greatly appreciated. Thank you!

  2. sAMOa
    Member
    Posted 3 years ago #

    same problem. i have Weaver Plus installed. Stuck!!!! I forgot to deactivate my plugins :( . replacing menu.php let me login but then same error came back. HELP HELP :)

  3. Andrew Nacin
    Lead Developer
    Posted 3 years ago #

    It's not wp-admin/menu.php that is the problem, it's wp-includes/update.php.

    Can you try a Manual Update of WordPress? Specifically the wp-includes and wp-admin directories. http://codex.wordpress.org/Updating_WordPress#Manual_Update

  4. sAMOa
    Member
    Posted 3 years ago #

    no luck. totally fresh install of wordpress. wget latest install gives 3.2.1 !!!! what?? so in manually upgrade it and /wp-admin/menu.php on line 34

    we should call this the 3.3 line 34 install error.

    because fresh or manual, the same problem occurs.

    ;(

  5. dahava
    Member
    Posted 3 years ago #

    I'm in the same boat and I have NO IDEA what to do? Anybody out there that will take pity on me and help? Thanks!

  6. esmi
    Forum Moderator
    Posted 3 years ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - re-running the upgrade via wp-admin/upgrade.php

  7. headlights
    Member
    Posted 3 years ago #

    I do not have Twenty Eleven , as i did remove it.

    So i do what i should have done before:
    backup the dbase
    backup all files.
    i reset the pugins by renaming them with FTP
    i upload all but wp-content from a fress 3.3 install
    re-run the upgrade.

    that would do it?

  8. esmi
    Forum Moderator
    Posted 3 years ago #

    I do not have Twenty Eleven , as i did remove it

    Then you will need to re-upload it - by FTP if necessary.

  9. headlights
    Member
    Posted 3 years ago #

    So i rename plugins i rename my theme and upload all new 3.3 files then re-run the upgrade?

  10. esmi
    Forum Moderator
    Posted 3 years ago #

    Yes.

  11. headlights
    Member
    Posted 3 years ago #

    ok running backup now, with my hosts software. then i will re-run and keep you posted

  12. headlights
    Member
    Posted 3 years ago #

    this post and the previoius one can be delete. thnx

  13. headlights
    Member
    Posted 3 years ago #

    Ok back in buisiness. All is running smooth and fine. Thnx a lot!

    recap for other users.

    the fix for this error is quite simple.

    the steps are:

    1 backup all files and the dbase (just to be safe)

    2 Log in with FTP: rename the plugin folder to plugin-old and delete .maintenance file
    3 download new 3.3 and unzip it.

    4 Log in with FTP: upload all wp 3.3 files, overwrite all files
    5 log in with wp-admin
    Wp will tell you it needs to update the dbase. press ok
    Wp will give you access to the dashboard.
    Most likely your theme will look like .... and wp will tell you it is broken. An ugly twenty eleven theme can be running now.
    Np
    6Reactivate your theme.
    7Reinstall plugins ( i use nextgen and nextgen scroll nextgen scroll is not tested yet on 3.3 though it runs nice and fine.

    Note on 7 reinstall plugins. On me the install by plugins search install did fail.
    I did manually download the plugins and then did choose upload and install. That did work fine.
    For me this did the trick. quite simple.

  14. aftrusoon
    Member
    Posted 3 years ago #

    I just updated to wordpress 3.3 and so far im not receiving any errors however when i am using widgetkit from Yootheme to add images to my slide show the upload of image works but when I try to add it(after setting the size and description) all I get is a blank black screen. I have removed the plugin and reinstalled to no avail.any suggestions?

  15. ewillms
    Member
    Posted 3 years ago #

    I just updated to WP 3.3 and am now getting this error message:

    Fatal error: Call to undefined function is_rtl() in /home/ewillms/public_html/wp-includes/general-template.php on line 2102

    Any ideas on how to fix this? My blog is still available on the internet, but I have absolutely no way to log in and maintain.

  16. ewillms
    Member
    Posted 3 years ago #

    I have tried some of the suggestions noted above to no avail.

  17. kmbkitten
    Member
    Posted 3 years ago #

    Hey everyone who submitted feedback to my question,

    I've got everything up and running again and learned quite a bit in the process. Thanks for steering me in the right direction. Greatly appreciated!

  18. sAMOa
    Member
    Posted 3 years ago #

    i wiped everything out. then did a wordpress install from cpanel fantastico. then yanked down the 3.3 and it installed after the first pass found a problem which said something about try reinstalling it again. so the second time was a charmer. 3.3 works! then i installed weaver. the first screen that weaver requests to save your ftp info, i put everything in and save results immediately in this error. (***'s covering private info)
    Fatal error: Call to undefined function mcrypt_module_open() in /home/****/public_html/*****/wp-content/themes/weaver/wvr-includes/wvr-fileio.php on line 199.. other stuff seems to work. i'm sure we're all guinny pigs for this release :)

  19. wplearner
    Member
    Posted 3 years ago #

    hey guys, so I'm having same problem. Just updated to 3.3, and it started showing the maintenence file.. I changed the name of plugins and the current theme(a sandbox child theme),-deleted the maintenance file, no luck. then I reinstalled all the content except that in wp-content. and my site is back up. but I still can't access the dashboard. Whenever I try I get:

    Fatal error: Call to undefined function wp_get_update_data() in /.../ wp-admin/menu.php on line 34

    do you think just deleting this function call might solve it, or could that mess things up further? any other suggestions appretiated.

  20. wplearner
    Member
    Posted 3 years ago #

    awesome deal, so got it working though unfortunately not sure which step did it. first I tried reinstalling update.php which is where the update data function is defined, and that got access to the admin page up, but it looked like someone had gone in with a weedwhacker and just destroyed it. what I did that fixed it I think, was when doing a manual install, deleting both the wp-admin, and wp-includes folders.(not just overriding them, with new files, as I had previously) and now it's back up.

  21. sethfreedman
    Member
    Posted 3 years ago #

    Hi,

    I really need some help here... I logged into a friends wp site to help him with something, tried to update it to WordPress 3.3, got the message below, clicked on the "Update WordPress Database" and it takes me to a page that is blank except for a WordPress logo.

    Here is the url: http://www.davidnichtern.com/wp-admin/upgrade.php?step=1&backto=%2Fwp-admin%2Fpost.php%3Fpost%3D977%26action%3Dedit

    Database Update Required

    WordPress has been updated! Before we send you on your way, we have to update your database to the newest version.

    The update process may take a little while, so please be patient.

    Update WordPress Database

    Thanks so much for any help you can send my way!

    Seth

  22. chandan.kumar
    Member
    Posted 3 years ago #

    I am also facing this problem! http://www.chandanmehta.com

  23. mrbailey
    Member
    Posted 3 years ago #

    After upgrading to WP 3.3, upon login to admin dashboard I receive this msg:

    Fatal error: Call to undefined function wp_get_update_data()
    in /home/content/41/5481541/html/wp-admin/menu.php on line
    34

    Having novice WP skills, I checked this site and consulted with hosting provider (GoDaddy). Both recommend that I manually upgrade. I will (for the first time). Background: I have upgraded using WP's auto upgrade successfully for the past three years without incident.

    Before starting, I checked: /wp-admin/upgrade.php
    Received: No Update Required Your WordPress database is already up-to-date!

    My site is displays nominally. However, as noted, I am unable to access admin dashboard.

    When the WP Codex recommends in its 'Replace WordPress files' instructions on
    http://codex.wordpress.org/Updating_WordPress
    to delete the old wp-includes and wp-admin, can you advise if I should delete these directories in both folders that appear in my hosting directory. That is, the subdirectories under 'WordPress' and the individual folders below?

    Thanks in advance for your thoughts.

    Mark

  24. kitchin
    Member
    Posted 3 years ago #

    Yes, both. Once you get it running, Dashboard and/or .htaccess will help you figure out which ones are the ones actually used. Or whichever one has recent files in wp-content/uploads. WP only has 3 main subdirectories.

  25. studioxpressbr
    Member
    Posted 3 years ago #

    Hello, all

    For me, no solutions so far.

    1. asked my host to restore back up for entire site
    2. tried to update to older version of wordpress, problems persist (righ now site is o

    The login page comes up, the forgoten password page comes up, but once I login, no dashboard.

  26. studioxpressbr
    Member
    Posted 3 years ago #

    Now, the new error is:

    Fatal error: Call to undefined function is_network_admin() in /home/alternat/public_html/conteudo/wp-admin/includes/menu.php on line 10

    Anyone has any other suggestions?

    Thanks in advance...

  27. studioxpressbr
    Member
    Posted 3 years ago #

    Are there any WordPress developers accompanying this issue?

    If so, I noticed many people are in trouble with this and similar issues, all coming from the new install. In my case, even an entire site restore didn´t fix the issue.

    What can we expect from the dev team? Any fix coming up?

    Thanks again...

  28. kitchin
    Member
    Posted 3 years ago #

    Temporarily remove all folders in:
    wp-content/plugins
    wp-content/themes

    Except keep this one:
    wp-content/themes/twentyeleven

    If you have
    wp-content/mu-plugin
    temporarily remove it entirely.

    Then if it works, starting adding stuff back one-by-one and testing. Theme first.

  29. studioxpressbr
    Member
    Posted 3 years ago #

    Hi, kitchin

    Thanks for the suggestion, tried it, but unfortunately, it didn´t work for me.

    :o(

  30. studioxpressbr
    Member
    Posted 3 years ago #

    Same error message, and I have no plugins (deleted all from server).

    Fatal error: Call to undefined function is_network_admin() in /home/alternat/public_html/conteudo/wp-admin/includes/menu.php on line 10

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