Support » Plugin: WooCommerce » Fatal Error activating Woocommerce

  • Resolved javib6

    (@javib6)


    Hello. I have finally re-entered my site through the admin panel & installed Woocommerce 3.2.6 as of this evening… however, upon activating the plugin, I constantly receive a FATAL ERROR on line 31, etc. regarding the installation of WOOCOMMERCE.

    Is there ANY WAY to fix this so that I can install this plugin? I have attempted to change themes also many times to no avail…

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • etc. says nothing.

    Show full error message.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @javib6

    Would you be able to either screenshot the error message or copy and paste the exact error message in this thread please?

    Thanks,

    Warning: include_once(/home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 31

    Warning: include_once(): Failed opening ‘/home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php’ for inclusion (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 31

    Fatal error: Class ‘WooCommerce’ not found in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 43

    Plugin Support Will Brubaker

    (@willthewebmechanic)

    Automattic Happiness Engineer

    It appears that either something went wrong with the installation of WooCommerce version 3.2.6 or the files have been altered after it was installed. I would recommend taking the following steps:

    1. Create a full backup of your site including a database backup so that you have a point to return to in case something goes wrong with the next steps. There is a bit more information about backups here: https://docs.woocommerce.com/document/how-to-update-woocommerce/#section-2

    2. Deactivate the WooCommerce plugin

    3. Delete the WooCommerce plugin

    4. Re-install the WooCommerce plugin

    5. Activate

    6. Rejoice?

Viewing 4 replies - 1 through 4 (of 4 total)
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