Support » Plugin: WooCommerce » Fatal Error activating Woocommerce

  • Resolved javib6


    Hello. I have finally re-entered my site through the admin panel & installed Woocommerce 3.2.6 as of this evening… however, upon activating the plugin, I constantly receive a FATAL ERROR on line 31, etc. regarding the installation of WOOCOMMERCE.

    Is there ANY WAY to fix this so that I can install this plugin? I have attempted to change themes also many times to no avail…


    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • etc. says nothing.

    Show full error message.

    Plugin Support dougaitken


    Automattic Happiness Engineer

    Hi @javib6

    Would you be able to either screenshot the error message or copy and paste the exact error message in this thread please?


    Warning: include_once(/home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 31

    Warning: include_once(): Failed opening ‘/home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/includes/class-woocommerce.php’ for inclusion (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 31

    Fatal error: Class ‘WooCommerce’ not found in /home/content/p3pnexwpnas12_data02/46/3796746/html/wp-content/plugins/woocommerce/woocommerce.php on line 43

    Plugin Support Will Brubaker


    Automattic Happiness Engineer

    It appears that either something went wrong with the installation of WooCommerce version 3.2.6 or the files have been altered after it was installed. I would recommend taking the following steps:

    1. Create a full backup of your site including a database backup so that you have a point to return to in case something goes wrong with the next steps. There is a bit more information about backups here:

    2. Deactivate the WooCommerce plugin

    3. Delete the WooCommerce plugin

    4. Re-install the WooCommerce plugin

    5. Activate

    6. Rejoice?

Viewing 4 replies - 1 through 4 (of 4 total)
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