Title: Fatal Error Last modified: August 21, 2016 --- # Fatal Error * [Aaron Portbury](https://wordpress.org/support/users/aportbury/) * (@aportbury) * [12 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-815/) * Hi there, * I’m getting the following error when I try to link the plugin to my OAP account. * I’ve tried the plugin on two different websites and also on two different OAP accounts. * > Fatal error: Uncaught exception ‘Exception’ with message ‘String could not > be parsed as XML’ in /home/mmbw/public_html/wp-content/plugins/dnd-gravity- > forms-to-office-autopilot-contact-builder/gravity-to-officeAP.php:299 Stack > trace: #0 /home/mmbw/public_html/wp-content/plugins/dnd-gravity-forms-to-office- > autopilot-contact-builder/gravity-to-officeAP.php(299): SimpleXMLElement->__construct(”)# > 1 [internal function]: gvtyForm_oap_custom_fields_string(Array) #2 /home/mmbw/ > public_html/wp-admin/includes/template.php(1120): call_user_func(‘gvtyForm_oap_cu…’, > Array) #3 /home/mmbw/public_html/wp-admin/includes/template.php(1088): do_settings_fields(‘ > my_gvty_oap_cus…’, ‘gvty_oap_custom…’) #4 /home/mmbw/public_html/wp-content/ > plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/gravity-to-officeAP. > php(501): do_settings_sections(‘my_gvty_oap_cus…’) #5 /home/mmbw/public_html/ > wp-content/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/gravity- > to-officeAP.php(75) : runtime-created function(1): oap_manage_ in /home/mmbw/ > public_html/wp-content/plugins/dnd-gravity-forms-to-office-autopilot-contact- > builder/gravity-to-officeAP.php on line 299 * [http://wordpress.org/extend/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/](http://wordpress.org/extend/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/) Viewing 3 replies - 1 through 3 (of 3 total) * [nacke81](https://wordpress.org/support/users/nacke81/) * (@nacke81) * [12 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-815/#post-3941352) * I’m getting this error as well when I go to the “field mapping” tab. * Plugin Author [e_durose](https://wordpress.org/support/users/e_durose/) * (@e_durose) * [12 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-815/#post-3941377) * Hello [@aportbury](https://wordpress.org/support/users/aportbury/) & [@nacke81](https://wordpress.org/support/users/nacke81/), * I’ve done some research on this error and found that: * “The common problem is that your trying to access a secured site ([https://](https://wordpress.org/support/topic/fatal-error-815/?output_format=md)) and your copy of php doesn’t have the openssl extension enabled in php.ini.” ( [http://stackoverflow.com/questions/7267738/simplexmlelement-error-but-xml-is-valid](http://stackoverflow.com/questions/7267738/simplexmlelement-error-but-xml-is-valid)) * And: * “If it will help anyone I solved this by enabling extension=php_openssl.dll” ( [http://www.sitepoint.com/forums/showthread.php?412794-Can-t-solve-SimpleXML-Error-String-could-not-be-parsed-as-XML](http://www.sitepoint.com/forums/showthread.php?412794-Can-t-solve-SimpleXML-Error-String-could-not-be-parsed-as-XML)) * Please let us know if updating your php.ini fixes this error. * Thanks! * [iseearose](https://wordpress.org/support/users/iseearose/) * (@iseearose) * [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-815/#post-3941460) * Got this same error: Fatal error: Uncaught exception ‘Exception’ with message‘ String could not be parsed as XML’ in /home/content/i/s/e/iseearose/html/forms/ wp-content/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/gravity- to-officeAP.php:299 Stack trace: #0 /home/content/i/s/e/iseearose/html/forms/ wp-content/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/gravity- to-officeAP.php(299): SimpleXMLElement->__construct(”) #1 [internal function]: gvtyForm_oap_custom_fields_string(Array) #2 /home/content/i/s/e/iseearose/html/ forms/wp-admin/includes/template.php(1176): call_user_func(‘gvtyForm_oap_cu…’, Array) #3 /home/content/i/s/e/iseearose/html/forms/wp-admin/includes/template. php(1144): do_settings_fields(‘my_gvty_oap_cus…’, ‘gvty_oap_custom…’) #4 /home/ content/i/s/e/iseearose/html/forms/wp-content/plugins/dnd-gravity-forms-to-office- autopilot-contact-builder/gravity-to-officeAP.php(501): do_settings_sections(‘ my_gvty_oap_cus…’) #5 /home/content/i/s/e/iseearose/html/forms/wp-content/plugins/ dnd-gravity-form in /home/content/i/s/e/iseearose/html/forms/wp-content/plugins/ dnd-gravity-forms-to-office-autopilot-contact-builder/gravity-to-officeAP.php on line 299 * And your answer to resolve it does not apply. My openssl has been enabled since 2008. openssl OpenSSL support enabled OpenSSL Library Version OpenSSL 0.9.8e- fips-rhel5 01 Jul 2008 OpenSSL Header Version OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008 * So, what is causing this error? Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Fatal Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/dnd-gravity-forms-to-office-autopilot- contact-builder_f5f5f5.svg) * [ProGo Gravity Forms To Office AutoPilot Contact Builder](https://wordpress.org/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/dnd-gravity-forms-to-office-autopilot-contact-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/dnd-gravity-forms-to-office-autopilot-contact-builder/) * [Active Topics](https://wordpress.org/support/plugin/dnd-gravity-forms-to-office-autopilot-contact-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/dnd-gravity-forms-to-office-autopilot-contact-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/dnd-gravity-forms-to-office-autopilot-contact-builder/reviews/) * 3 replies * 4 participants * Last reply from: [iseearose](https://wordpress.org/support/users/iseearose/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-815/#post-3941460) * Status: not resolved