Title: Fatal Error Last modified: August 20, 2016 --- # Fatal Error * [pete9071](https://wordpress.org/support/users/pete9071/) * (@pete9071) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/) * Hi, * I just downloaded a plugin and it’s come up with this message: Fatal error: Call to undefined function is_rtl() in /homepages/37/d372310960/htdocs/wordpress/wp- content/plugins/hupso-share-buttons-for-twitter-facebook-google/share-buttons- hupso.php on line 530 * I don’t really know what to do. I uploaded my wordpress via 1and1, so I’m not sure how I can access the plugins folder from that. It doesn’t seem to be anywhere. Will it sort itself out? * Thanks, Pete Viewing 9 replies - 1 through 9 (of 9 total) * [Michael](https://wordpress.org/support/users/alchymyth/) * (@alchymyth) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264335) * are you using the latest WordPress version? * for how to access the plugins folder, you might need to contact your hoster for support. * general: [http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients) * [RedaMrc](https://wordpress.org/support/users/redamrc/) * (@redamrc) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264336) * Hello thank you very much, If I have the latest version of WordPress * Versión 3.5 * Thread Starter [pete9071](https://wordpress.org/support/users/pete9071/) * (@pete9071) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264337) * Thanks for the reply, * I’m using the latest version. I’ve managed to get to the files by transferring them over to my filezilla account. Now I’m not really sure whether I should delete the plugin file and reinstall it by doing what it says on this article- [http://www.famousbloggers.net/getting-ready-for-wordprss-3-3-solve-fatal-error-call-to-undefined-function-is_rtl.html](http://www.famousbloggers.net/getting-ready-for-wordprss-3-3-solve-fatal-error-call-to-undefined-function-is_rtl.html) or just wait it out and see if it’s a temporary problem with the new wordpress. * Cheers, Pete * [RedaMrc](https://wordpress.org/support/users/redamrc/) * (@redamrc) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264338) * hi already did deleting the file and etc. .. * but it returns the same error as the article says, * First let me not get into my control panel and then delete it by uploading volve FileZilla now I can go ami admin but the error did not change anything still there * [RedaMrc](https://wordpress.org/support/users/redamrc/) * (@redamrc) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264339) * I’m good at it one minute and right if you have solved 🙂 * [RedaMrc](https://wordpress.org/support/users/redamrc/) * (@redamrc) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264343) * Done nothing all steps * this article- [http://www.famousbloggers.net/getting-ready-for-wordprss-3-3-solve-fatal-error-call-to-undefined-function-is_rtl.html](http://www.famousbloggers.net/getting-ready-for-wordprss-3-3-solve-fatal-error-call-to-undefined-function-is_rtl.html) * I did not change anything please help 🙁 * Thread Starter [pete9071](https://wordpress.org/support/users/pete9071/) * (@pete9071) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264345) * What does your error message actually say? Like copy and paste what it comes up with when you put in your URL. * Cheers, Pete * Thread Starter [pete9071](https://wordpress.org/support/users/pete9071/) * (@pete9071) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264346) * Btw does this suggest that the sharing plugin is faulty? Fatal error: Call to undefined function is_rtl() in /homepages/37/d372310960/htdocs/wordpress/wp-content/ plugins/hupso-share-buttons-for-twitter-facebook-google/share-buttons-hupso.php on line 530 * [Michael](https://wordpress.org/support/users/alchymyth/) * (@alchymyth) * [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264351) * > does this suggest that the sharing plugin is faulty? * on first impression, yes; * you could start a topic in the plugin’s support section ( [http://wordpress.org/support/plugin/hupso-share-buttons-for-twitter-facebook-google](http://wordpress.org/support/plugin/hupso-share-buttons-for-twitter-facebook-google)– scroll down for the form) * however, I uploaded and activated the plugin without getting the error message( wp3.5, local xammp test setup). * it might be a interference with other plugins; try to deactivate all plugins, then re-install and activate the sharing plugin to see if the error still occurs. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Fatal Error’ is closed to new replies. ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 9 replies * 3 participants * Last reply from: [Michael](https://wordpress.org/support/users/alchymyth/) * Last activity: [13 years, 6 months ago](https://wordpress.org/support/topic/fatal-error-577/#post-3264351) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics