Title: fatal error Last modified: June 8, 2023 --- # fatal error * Resolved [h4vi3r](https://wordpress.org/support/users/h4vi3r/) * (@h4vi3r) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/) * Hi site broke after updating * F**atal error**: require(): Failed opening required ‘/var/www/html/site/public_html/ wp-content/plugins/constant-contact-forms/includes/Ctct/CTCTOfficialSplClassLoader. php’ (include_path=’.:/usr/share/php’) in **/var/www/html/site/public_html/wp- content/plugins/constant-contact-forms/includes/Ctct/SplClassLoader.php** on line **128** Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16804918) * Which version are you upgrading from and which version to? We haven’t managed to recreate this one thus far. * Thread Starter [h4vi3r](https://wordpress.org/support/users/h4vi3r/) * (@h4vi3r) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16804928) * getting this error on both 2.0.1 and 2.0.2 * testing on a staging environment here [WordPress › Error (wpstage.net)](https://njlsa243.e.wpstage.net/) - This reply was modified 3 years ago by [h4vi3r](https://wordpress.org/support/users/h4vi3r/). * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16804948) * Please edit to remove those credentials and never share credentials publicly, even if for just apache locks. Still ALWAYS best to communicate these types of details privately. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16804968) * By any chance would you know how to access your WordPress install’s server via SFTP or similar? I’m curious what is being listed in the folder of the copy you’re ending up running. I’m still not managing to recreate and the latest versions of our plugins don’t appear to have that `CTCTOfficialSplClassLoader.php` file and we can’t find references to it in other parts of the codebase. * We can provide an email address to send the zip file to if you’re able to download the copy from the server, so we can inspect that. * Thread Starter [h4vi3r](https://wordpress.org/support/users/h4vi3r/) * (@h4vi3r) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16804979) * Of course please provide an email and I will send the info * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16809417) * If you are not the original person who created this topic and if you need support then per the forum guidelines please start your own topic. * [https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too) * You can do so here. * [https://wordpress.org/support/plugin/constant-contact-forms/](https://wordpress.org/support/plugin/constant-contact-forms/) * I’ve archived the other replies of “me too” on this topic. Start your owm topic and please refrain from trying to take over someone else’s. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16812370) * Hey [@h4vi3r](https://wordpress.org/support/users/h4vi3r/) * Can you email [apisupport@constantcontact.com](https://wordpress.org/support/topic/fatal-error-4464/apisupport@constantcontact.com?output_format=md) and CC [support@pluginize.com](https://wordpress.org/support/topic/fatal-error-4464/support@pluginize.com?output_format=md) as well? When you do, please provide [https://wordpress.org/support/topic/fatal-error-4464/](https://wordpress.org/support/topic/fatal-error-4464/) in the response so that we know what support thread the email is related to. * Thanks. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16813315) * Hey [@h4vi3r](https://wordpress.org/support/users/h4vi3r/) can you give this copy a try and see if the error persists? * [https://www.dropbox.com/s/ns9v8y276jk4u3y/constant-contact-forms-203-beta.zip?dl=0](https://www.dropbox.com/s/ns9v8y276jk4u3y/constant-contact-forms-203-beta.zip?dl=0) * Still not managing to recreate thus far, but based on the errors and file paths, we’re hoping that this may still provide a solution. * Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/) * (@constantcontact) * [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16819710) * [@h4vi3r](https://wordpress.org/support/users/h4vi3r/) Have you had a chance to try out the copy of the plugin from our last reply? Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘fatal error’ is closed to new replies. * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825) * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/) * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq) * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/) * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/) * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/) ## Tags * [monitor](https://wordpress.org/support/topic-tag/monitor/) * 9 replies * 6 participants * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/) * Last activity: [3 years ago](https://wordpress.org/support/topic/fatal-error-4464/#post-16819710) * Status: resolved