Fatal Error

(@mshoaibhussain)

Hello,

I am facing some error with the Paysera WooCommerce plugin.

My website had gone offline due to this error and then I got an automated message from WordPress informing me of this error and that the website is down due to Paysera Plugin error.

I had to login to WordPress in emergency mode to de-activate the Paysera plugin to get my website back online.

Below is the error from the automated WordPress email I received:

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active theme: Markite (version 1.0.5)
Current plugin: WooCommerce Payment Gateway - Paysera (version 3.2.4)
PHP version 7.4.33



Error Details
=============
An error of type E_ERROR was caused in line 42 of the file /home/truncated/public_html/wp-content/plugins/woo-payment-gateway-paysera/paysera.php. Error message: Uncaught Error: Class 'Paysera\PayseraInit' not found in /home/truncated/public_html/wp-content/plugins/woo-payment-gateway-paysera/paysera.php:42
Stack trace:
#0 /home/truncated/public_html/wp-settings.php(447): include_once()
#1 /home/truncated/public_html/wp-config.php(93): require_once('/home/truncated/...')
#2 /home/truncated/public_html/wp-load.php(50): require_once('/home/truncated/...')
#3 /home/truncated/public_html/wp-admin/admin.php(34): require_once('/home/truncated/...')
#4 /home/truncated/public_html/wp-admin/edit.php(10): require_once('/home/truncated/...')
#5 {main}
thrown

Please help to get this error resolved as I really enjoy PaySera.

Viewing 8 replies - 1 through 8 (of 8 total)

coconutcrab
(@coconutcrab)

1 year, 2 months ago

@mshoaibhussain I am having the same problem. I have called PaySera helpline and they were already aware of the issue and it is currently being worked on. Hope it gets fixed soon.

Thread Starter mshoaibhussain
(@mshoaibhussain)

1 year, 2 months ago

@coconutcrab Thank you for your message. I hope they are able to fix it soon!

coconutcrab
(@coconutcrab)

1 year, 2 months ago

@mshoaibhussain there is no new version of the plugin, but I tried switching it back on and it appears to be alright now!

Thread Starter mshoaibhussain
(@mshoaibhussain)

1 year, 2 months ago

@coconutcrab thanks very much for the update. I re-activated it too and it seems to be working now! Much appreciated! 🙂

Thread Starter mshoaibhussain
(@mshoaibhussain)

1 year, 1 month ago

@coconutcrab same issue again today! I updated another plugin and Paysera Plugin seems to be having the same problem again. Are you facing the issue today?

Plugin Author paysera
(@paysera)

1 year, 1 month ago

Good day,

we are sorry to hear you have been facing this issue for such a prolonged period of time.

We have passed on your report to our IT team, who are investigating the possible reasons for this error to occur. We had suspected that it may be an issue with a specific version of PHP 8, but will now broaden the scope of the investigation based on your report.

For more detailed information, please contact tech_support@paysera.com, as it is a more direct channel.

Thank you for your patience and have a good day!

Thread Starter mshoaibhussain
(@mshoaibhussain)

1 year, 1 month ago

Hello,

All issues at my end seem to have been solved now. The first issue was automatically solved when re-activating the Paysera plugin after 2 days. The issue I had the second time after updating another plugin, was solved when I contacted the other plugin author.

Although you replied late, thank you for your reply!

Good day!

Plugin Author paysera
(@paysera)

1 year, 1 month ago

Hello,

thank you for contacting us.

In order to receive more help, we strongly advise using tech_support@paysera.com, as it’s a direct channel.

For the specific case, your mentioned issue was fixed in the latest release of the plugin.

Have a nice day!

Viewing 8 replies - 1 through 8 (of 8 total)

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