Title: FATAL ERROR Last modified: December 10, 2021 --- # FATAL ERROR * Resolved [lynne21](https://wordpress.org/support/users/lynne21/) * (@lynne21) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/) * My Website stopped working with a Fatal Error Message. Below is the reason: * ``` Thank you for contacting Support and being a valued customer. I understand you are having trouble with your Website and I am more than happy to assist you with this. I went ahead and merged your email ticket into this one. It would have just resulted in you getting a reply back asking for verification and this one is already verified. So looking at your errors it appears your WordPress website has a plugin that's breaking things. Looks like wooCommerce. When I request a list of your plugins using the WordPress CLI I get this error which you may need for the developer: [lynneb6@biz179 public_html]$ wp plugin list ---skip-plugins Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry '74413' for key 'PRIMARY' in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action)) #3 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ in /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website. ``` * A Woocommerce person in a different area told me to put it in here, he said it was caused from the following: * Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘74413’ for key ‘PRIMARY’ in * I am not a computer programmer, so I need easy instructions on what to do now. * Thank you Lynne Viewing 6 replies - 1 through 6 (of 6 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15152957) * Hi there, * Mostly this is related to some corrupted information in the database. * As a first step be sure to make a full backup of your site and database, then you can restore the database to a previous state, when there were no errors. * You can also ask your host to provide assistance restoring the database. * This article explains an alternative solution. [https://clicknathan.com/web-design/woocommerce-actionscheduler-table-error/](https://clicknathan.com/web-design/woocommerce-actionscheduler-table-error/) * > A Woocommerce person in a different area told me to put it in here * * I understand. Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. * * Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [lynne21](https://wordpress.org/support/users/lynne21/) * (@lynne21) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15152989) * Hi Igor, * This is all I get when I go to my website, a blank page with this message: * Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Duplicate entry ‘74413’ for key ‘PRIMARY’ in /home/lynneb6/public_html/wp-content/ plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator. php:44 Stack trace: #0 /home/lynneb6/public_html/wp-content/plugins/woocommerce/ packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php( 242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action- scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore- >save_action(Object(ActionScheduler_Action)) #2 /home/lynneb6/public_html/wp- content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory. php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))# 3 /home/lynneb6/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/ functions.php(36): ActionScheduler_ in /home/lynneb6/public_html/wp-content/plugins/ woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator. php on line 44 There has been a critical error on this website. Please check your site admin email inbox for instructions. * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15153663) * [@lynne21](https://wordpress.org/support/users/lynne21/) * With the help of your host, kindly follow the guide provided here my colleague: [https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161](https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161) * Thread Starter [lynne21](https://wordpress.org/support/users/lynne21/) * (@lynne21) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15153716) * My host told me I needed to go through Woocommerce, because its their plugin causing the problem. * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15153842) * [@lynne21](https://wordpress.org/support/users/lynne21/) * Since this error is from the database, you’ll need to follow the steps in the thread below to fix the error: [https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161](https://wordpress.org/support/topic/actionscheduler-error-unable-to-get-rid-of/#post-12021161) * This is why i referred you to the hosting support in case you can’t do it yourself. * As always, have a backup of your site and database before making any modifications * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15183091) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘FATAL ERROR’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * 6 replies * 4 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-4029/#post-15183091) * Status: resolved