Title: Fatal Error Last modified: September 8, 2021 --- # Fatal Error * Resolved [gema14091996](https://wordpress.org/support/users/gema14091996/) * (@gema14091996) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/) * Hola! Utilizamos wordpress para nuestra página que es [http://www.biglifttils.com](http://www.biglifttils.com), puedes ver las características de nuestra web aquí [https://biglifttils.com/info.php](https://biglifttils.com/info.php) * Tenemos un error en los productos de la tienda, cuando hay muchos nos aparece Fatal error: Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 76940640 bytes) in /homepages/15/d880763048/htdocs/clickandbuilds/ BigLifttils/wp-includes/wp-db.php on line 2056. * Y no sabemos si es por un error del plugin de Woocommerce o el de Bdroppy. Hemos hablado con ellos y dicen que es problema de la web. Hablamos con ionos y nos dice que es problema de WordPress. Por favor, ayuda. Gracias. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3966%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14852263) * Hi [@gema14091996](https://wordpress.org/support/users/gema14091996/), * I will reply in English but feel free to use an online translation service like [Google Translate.](https://translate.google.com/) * Basically, what this error means is that your site requires more memory than the default allocated memory provided by your server. * To solve this, you will need to ask your web hosting provider to increase your PHP memory limit. * Also, you can follow the steps from the guide below in order to fix that issue: * [https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/](https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/) * I hope this helps! * Thread Starter [gema14091996](https://wordpress.org/support/users/gema14091996/) * (@gema14091996) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14853896) * But the memory is already increased, you can see it in the link I sent you earlier: [https://biglifttils.com/info.php](https://biglifttils.com/info.php) * Thank you * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14854989) * Hi [@gema14091996](https://wordpress.org/support/users/gema14091996/), * Just so we get a closer view of your entire setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select“ Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thanks. * Thread Starter [gema14091996](https://wordpress.org/support/users/gema14091996/) * (@gema14091996) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14855069) * Okey, thank you * ``` ### WordPress Environment ### WordPress address (URL): http://biglifttils.com Site address (URL): http://biglifttils.com WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 800 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 8 MB PHP Time Limit: 180 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.33-log Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: wnbCIEYH Tamaño total de la base de datos: 204.26MB Tamaño de los datos de la base de datos: 120.70MB Tamaño del índice de la base de datos: 83.56MB wnbCIEYHwoocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wnbCIEYHwoocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_order_itemmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wnbCIEYHwoocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwoocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwoocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwoocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_actions: Datos: 18.55MB + Índice: 20.02MB + Motor InnoDB wnbCIEYHactionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHactionscheduler_logs: Datos: 12.52MB + Índice: 10.03MB + Motor InnoDB wnbCIEYHcommentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHcomments: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB wnbCIEYHdropshipping_logs: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHdropshipping_orders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHdropshipping_products: Datos: 0.34MB + Índice: 0.27MB + Motor InnoDB wnbCIEYHdropshipping_product_models: Datos: 0.44MB + Índice: 0.64MB + Motor InnoDB wnbCIEYHdropshipping_queues: Datos: 12.48MB + Índice: 0.20MB + Motor InnoDB wnbCIEYHlinks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHoptions: Datos: 17.02MB + Índice: 3.42MB + Motor InnoDB wnbCIEYHpostmeta: Datos: 25.53MB + Índice: 21.25MB + Motor InnoDB wnbCIEYHposts: Datos: 12.44MB + Índice: 3.67MB + Motor InnoDB wnbCIEYHrevslider_css: Datos: 0.13MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_css_bkp: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_layer_animations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_layer_animations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_navigations: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_navigations_bkp: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHrevslider_sliders: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_sliders_bkp: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_slides: Datos: 1.23MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_slides_bkp: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_static_slides: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHrevslider_static_slides_bkp: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHtermmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHterms: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHterm_relationships: Datos: 3.47MB + Índice: 1.45MB + Motor InnoDB wnbCIEYHterm_taxonomy: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHusermeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHusers: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wnbCIEYHvi_wad_ali_orders_info: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHvi_wad_error_product_images: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwc_admin_notes: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwc_order_product_lookup: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wnbCIEYHwc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wnbCIEYHwc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHwc_product_meta_lookup: Datos: 5.52MB + Índice: 9.84MB + Motor InnoDB wnbCIEYHwc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wnbCIEYHwc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHwc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHyoast_indexable: Datos: 8.27MB + Índice: 8.06MB + Motor InnoDB wnbCIEYHyoast_indexable_hierarchy: Datos: 1.52MB + Índice: 3.42MB + Motor InnoDB wnbCIEYHyoast_migrations: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wnbCIEYHyoast_primary_term: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wnbCIEYHyoast_seo_links: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB ### Post Type Counts ### attachment: 264 custom_css: 1 customize_changeset: 85 etheme_portfolio: 12 mc4wp-form: 1 nav_menu_item: 65 page: 37 post: 13 product: 4154 product_variation: 14557 revision: 93 staticblocks: 11 testimonials: 5 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ❌ Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL. Hide errors from visitors: ✔ ### Active Plugins (17) ### BDroppy: por BDroppy Development Team – 2.4.50 Contact Form 7: por Takayuki Miyoshi – 5.4.2 Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.1.2 XStore Core: por 8theme – 4.0.5 Jetpack: por Automattic – 10.1 WPBakery Page Builder: por Michael M - WPBakery.com – 6.7.0 Loco Translate: por Tim Whitlock – 2.5.3 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.6 Protección de datos - RGPD: por ABCdatos – 0.59 Slider Revolution: por ThemePunch – 6.5.6 Stripe For WooCommerce: por Payment Plugins support@paymentplugins.com – 3.3.9 WooCommerce Stripe Gateway: por WooCommerce – 5.4.1 WooCommerce PayPal Payments: por WooCommerce – 1.5.1 WooCommerce Shipping & Tax: por WooCommerce – 1.25.18 WooCommerce: por Automattic – 5.6.0 Yoast SEO: por Equipo Yoast – 17.0 GMAPS for WPBakery Page Builder: por WWP – 1.6 ### Inactive Plugins (2) ### IONOS Assistant: por IONOS – 7.1.0 WP Reset: por WebFactory Ltd – 1.93 ### Must Use Plugins (1) ### 1&1 Product Subdomain: por 1&1 – 1.1.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la tienda: #7315 - /tienda-2 Carrito: #19 - /carrito-compra Finalizar compra: #20 - /pago Mi cuenta: #8 - /my-account Términos y condiciones: #18151 - /terminos-y-condiciones ### Theme ### Name: XStore Child Version: 1.0 Author URL: http://8theme.com Child Theme: ✔ Parent Theme Name: XStore Parent Theme Version: 8.0.5 Parent Theme Author URL: http://www.8theme.com WooCommerce Support: ✔ ### Templates ### Overrides: xstore/woocommerce/archive-product.php xstore/woocommerce/cart/cart-empty.php xstore/woocommerce/cart/cart-item-data.php xstore/woocommerce/cart/cart-shipping.php xstore/woocommerce/cart/cart.php xstore/woocommerce/cart/cross-sells.php xstore/woocommerce/cart/mini-cart.php xstore/woocommerce/checkout/form-billing.php xstore/woocommerce/checkout/form-checkout.php xstore/woocommerce/checkout/form-shipping.php xstore/woocommerce/checkout/thankyou.php xstore/woocommerce/content-product-cat.php xstore/woocommerce/content-product.php xstore/woocommerce/content-single-product.php xstore/woocommerce/content-widget-product.php xstore/woocommerce/content-widget-reviews.php xstore/woocommerce/global/breadcrumb.php xstore/woocommerce/global/form-login.php xstore/woocommerce/global/wrapper-end.php xstore/woocommerce/global/wrapper-start.php xstore/woocommerce/loop/loop-end.php xstore/woocommerce/loop/loop-start.php xstore/woocommerce/loop/no-products-found.php xstore/woocommerce/loop/result-count.php xstore/woocommerce/myaccount/dashboard.php xstore/woocommerce/myaccount/form-login.php xstore/woocommerce/myaccount/navigation.php xstore/woocommerce/single-product/add-to-cart/simple.php xstore/woocommerce/single-product/meta.php xstore/woocommerce/single-product/product-image.php xstore/woocommerce/single-product/related.php xstore/woocommerce/single-product/tabs/tabs.php xstore/woocommerce/single-product/title.php xstore/woocommerce/single-product/up-sells.php xstore/woocommerce/single-product.php ### WooCommerce PayPal Payments ### Puesta en marcha: Sí Código del país de la tienda: ES Procesamiento de tarjetas con PayPal disponible en el país: Sí Mensaje «Pagar más tarde» disponible en el país: No Depósito disponible: Sí ### Action Scheduler ### Completo: 69.904 Oldest: 2021-08-16 15:19:40 +0000 Newest: 2021-09-09 13:18:00 +0000 Pendiente: 1 Oldest: 2021-09-09 23:25:48 +0000 Newest: 2021-09-09 23:25:48 +0000 ### Status report information ### Generated at: 2021-09-09 13:18:10 +00:00 ``` * [3 Sons Development](https://wordpress.org/support/users/3sonsdevelopment/) * (@3sonsdevelopment) * [4 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14872359) * Hi [@gema14091996](https://wordpress.org/support/users/gema14091996/), * If you’re still running into this error after increasing the memory, here’s what I would suggest. Run a conflict test on the site to see if you can find out what is taking up the memory. We have instructions on how to run a conflict test here. * [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4) * Let us know what you find out. * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14898838) * Hi [@gema14091996](https://wordpress.org/support/users/gema14091996/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Fatal Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * [memory size](https://wordpress.org/support/topic-tag/memory-size/) * 6 replies * 5 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-3966/#post-14898838) * Status: resolved