Support » Plugin: WooCommerce » Fatal error

  • Resolved alex_stoiu

    (@alex_stoiu)


    Hi, I recently installed Woocommerce on my website and I keep receiving an email stating that there is an issue with this plugin. I have talked with my hosting provider’s support agents and unfortunately they were not able to help. Could you please assist me in solving this issue? Thank you very much!

    ‘Hi!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website (https://www.tarkovskiana.ro/) and check for any visible issues. Next, visit the page where the error was caught (https://www.tarkovskiana.ro/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.tarkovskiana.ro/wp-login.php?action=enter_recovery_mode&rm_token=9izTZxbKTtDkSqqVoBclgT&rm_key=ljkrcaQ6DJOchxxo2u44c7

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.7.2
    Current theme: JNews (version 8.1.0)
    Current plugin: WooCommerce (version 5.3.0)
    PHP version 7.3.23

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 0 of the file /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/includes/admin/plugin-updates/class-wc-updates-screen-updates.php. Error message: Cannot declare class WC_Updates_Screen_Updates, because the name is already in use’

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @alex_stoiu,

    Sorry to hear about that fatal error on your site. I’d suggest following these steps:

    1. Make a full backup of your site and database first.
    2. Access your site via FTP and delete the woocommerce directory under wp-content > plugins.
    3. Download WooCommerce from this URL and upload the woocommerce folder via FTP to wp-content > plugins.
    4. Go to WooCommerce > Status > Tools and click on ‘Update database’.

    Let us know how that goes.

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Hello Mirko,

    Thank you so much for your reply!

    I followed your instructions, but unfortunately I’m still receiving error emails.

    Here are the fatal errors that appeared yesterday in the Woocommerce Logs section:

    2021-06-22T13:49:23+00:00 CRITICAL require(): Failed opening required '/home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Reports/Customers/DataStore.php' (include_path='.:/opt/alt/php73/usr/share/pear') în /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php pe linia 87
    
    2021-06-22T13:58:31+00:00 CRITICAL Cannot declare class WC_Plugins_Screen_Updates, because the name is already in use în /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/includes/admin/plugin-updates/class-wc-plugins-screen-updates.php pe linia 0

    Any help on how to resolve this issues is greatly appreciated.

    Thank you!

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @alex_stoiu,

    Thanks for sending over your WooCommerce logs.

    Can you please update all plugins including WooCommerce to their latest versions? If you still get the error after the update please share your System Status report. You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

    Thanks.

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Hi Mirko, all plugins are up-to-date.

    Here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.tarkovskiana.ro
    Site address (URL): https://www.tarkovskiana.ro
    WC Version: 5.4.1
    REST API Version: ✔ 5.4.1
    WC Blocks Version: ✔ 5.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.3.1
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 512 Mo
    WP Debug Mode: –
    WP Cron: ✔
    Language: ro_RO
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.23
    PHP Post Max Size: 256 Mo
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    Max Upload Size: 256 Mo
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.4.1
    WC Database Prefix: wp_
    Dimensiune totală bază de date: 67.47MB
    Dimensiune date bază de date: 49.85MB
    Dimensiune index bază de date: 17.62MB
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    Hide errors from visitors: ✔
    
    ### Active Plugins (64) ###
    
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    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: RON (lei)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    paywall_subscribe (paywall_subscribe)
    paywall_unlock (paywall_unlock)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Bază magazin: ❌ Pagină nesetată
    Coș: ❌ Pagină nesetată
    Finalizare: ❌ Pagină nesetată
    Contul meu: ❌ Pagină nesetată
    Termeni și condiții: #15483 - /copyright-si-aspecte-juridice/
    
    ### Theme ###
    
    Name: JNews
    Version: 9.0.2
    Author URL: http://jegtheme.com/
    Child Theme: ❌ – Dacă modifici WooCommerce într-o temă părinte pe care nu ai construit-o personal recomandăm folosirea unei teme copil. Vezi: Cum creezi o temă copil
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Finalizează: 169
    Oldest: 2021-06-15 08:30:43 +0000
    Newest: 2021-06-24 07:59:13 +0000
    
    ### Status report information ###
    
    Generated at: 2021-06-24 11:07:05 +03:00
    

    Million thanks!

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @alex_stoiu,

    Thanks for sending over your System Status.

    The error states that the class WC_Plugins_Screen_Updates is already in use. Therefore, it seems that something else has already made use of that class name which sounds very much like a conflict.

    I would check for conflict as described here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    I’d also suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    Thanks!

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Thank you very much for your help. I will try the solutions provided.

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi again,

    Thanks for trying the conflict testing.

    If you come across any update on this please keep us posted. If needed, we will be more than happy to further help moving forward.

    Cheers.

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Hello again and thank you for your continued support.

    I did what you suggested and installed the Health Check plugin and activated the maintenance mode. I have also deactivated all plugins except Woocommerce and am still receiving this error log on a daily basis:

    2021-07-02T08:32:10+00:00 CRITICAL Uncaught Error: Call to a member function get_cart() on null in /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/jnews-paywall/helper.php:353
    Stack trace:
    #0 /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/jnews-paywall/class/gateways/class-jpw-gateways.php(167): is_jpw_subscribe()
    #1 /home/u178467373/domains/tarkovskiana.ro/public_html/wp-includes/class-wp-hook.php(292): JPW_Gateways->available_gateways(Array)
    #2 /home/u178467373/domains/tarkovskiana.ro/public_html/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array)
    #3 /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/includes/class-wc-payment-gateways.php(160): apply_filters(‘woocommerce_ava…’, Array)
    #4 /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Notes/OnboardingPayments.php(38): WC_Payment_Gateways->get_available_payment_gateways()
    #5 /home/u178467373/domains/tarkovskiana.ro/public_html/wp- în /home/u178467373/domains/tarkovskiana.ro/public_html/wp-content/plugins/jnews-paywall/helper.php pe linia 353

    I am trying to use the Jnews theme with the Paywall and Woocommerce plugins in order to add a subsription feature to my website, however the Jnews theme and Payroll plugin are deactivated, all except Woocommerce and the Twenty Twenty default WP theme.

    I’m at a loss for weeks now. Any other ideas on how to solve this are trully appreciated.

    Thank you!

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hey @alex_stoiu,

    From what I can see there seems to be a conflict with the JNews Paywall plugin. It could be that the caching is causing trouble. I would recommend reaching out to the plugin forum here for assistance: https://support.jegtheme.com/forums/topic/jnews-paywall-plugin/

    Thanks.

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Hi Mirko, thank you for your reply!

    Please note that all plugins except Woocommerce are deactivated. Could there still be a conflict even though the Paywall plugin is not active?

    Thank you!

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi there,

    Thanks for getting back.

    Did you get in touch with JNews Paywall plugin support? They should be able to check on this and give you some more insights.

    Thanks!

    Thread Starter alex_stoiu

    (@alex_stoiu)

    Hi Mirko, the issue seems to have been solved for now. I cannot thank you enough for your continued help and support. I wish you all the best! Have a great end of the week!

Viewing 12 replies - 1 through 12 (of 12 total)
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