Title: Fatal error Last modified: June 3, 2021 --- # Fatal error * Resolved [shovonboshak](https://wordpress.org/support/users/shovonboshak/) * (@shovonboshak) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/) * Hello, Suddenly we are getting this fatal error. Here is the screenshot. Any idea why? * [https://paste.pics/COUAB](https://paste.pics/COUAB) Viewing 8 replies - 1 through 8 (of 8 total) * [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14516860) * Where do you see this fatal error? In **WooCommerce > Status > Logs** or on the site directly? * If it is appearing on your website instead of the logs page, make sure you’ve disabled WP Debugging in `wp-config.php`. You can find more information in the link below: * > [Debugging in WordPress](https://wordpress.org/support/article/debugging-in-wordpress/) * If it is displaying in the logs, please confirm if the Amazon Pay payment is working fine. * Also, could you please share a copy of your site’s System Status to understand how your site is configured after working through the above steps? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [shovonboshak](https://wordpress.org/support/users/shovonboshak/) * (@shovonboshak) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14516888) * No, We get this fatal error when we activate the plugin. That’s why we deactivate it currently * Thread Starter [shovonboshak](https://wordpress.org/support/users/shovonboshak/) * (@shovonboshak) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14516896) * ``` ### WordPress Environment ### WordPress address (URL): https://shop.josenhof-kutter.de Site address (URL): https://shop.josenhof-kutter.de WC Version: 5.3.0 REST API Version: ✔ 5.3.0 WC Blocks Version: ✔ 4.9.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.2.6 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.18 PHP Post Max Size: 6 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.33-log Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte 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attachment: 294 bookable_resource: 31 custom_css: 1 customize_changeset: 18 ec_woo_ddb_template: 13 elementor_font: 1 elementor_library: 28 elementskit_content: 8 nav_menu_item: 4 page: 10 post: 4 product: 15 product_variation: 16 revision: 753 shop_coupon: 4 shop_order: 33 sl-insta-account: 1 sl-insta-feed: 1 sl-insta-media: 287 viwec_template: 14 wapf_product: 1 wc_booking: 68 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (38) ### Advanced Custom Fields: by Elliot Condon – 5.9.6 Advanced Product Fields Pro for WooCommerce: by StudioWombat – 1.7.5 Amelia: by TMS – 3.3 Antispam Bee: by pluginkollektiv – 2.9.4 Borlabs Cookie - Cookie Opt-in: by Benjamin A. Bornschein Borlabs – 2.2.26 Broken Link Checker: by WPMU DEV – 1.11.15 Classic Editor: by WordPress Contributors – 1.6 Customizer Export/Import: by The Beaver Builder Team – 0.9.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2 Duplicator: by Snap Creek – 1.4.1 Elementor Pro: by Elementor.com – 3.2.2 Elementor: by Elementor.com – 3.2.4 ElementsKit Lite: by Wpmet – 2.2.4 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0 JetElements For Elementor: by Crocoblock – 2.5.7 JetTabs For Elementor: by Crocoblock – 2.1.12 Jupiter X Core: by Artbees – 1.22.0 Loco Translate: by Tim Whitlock – 2.5.2 PW WooCommerce Gift Cards Pro: by Pimwick LLC – 1.306 Really Simple SSL: by Really Simple Plugins – 4.0.15 Regenerate Thumbnails Advanced: by ShortPixel – 2.4.0 Rank Math SEO: by Rank Math – 1.0.64 Spotlight - Social Media Feeds: by RebelCode – 0.7 String Locator: by Clorith – 2.4.2 TablePress: by Tobias Bäthge – 1.13 Tidio Chat: by Tidio Ltd. – 4.3.0 Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0 Tockify Events Calendar: by Tockify Ltd – 2.2.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.56 WooCommerce Bookings: by WooCommerce – 1.15.40 Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.1.6 Direct Checkout for WooCommerce: by QuadLayers – 2.4.5 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0 WooCommerce: by Automattic – 5.3.0 WP File Manager: by mndpsingh287 – 7.1.1 WP Maintenance Mode: by Designmodo – 2.4.0 WP Rocket: by WP Media – 3.8.1 WPForms Lite: by WPForms – 1.6.7 ### Inactive Plugins (15) ### Advanced Product Fields for WooCommerce: by StudioWombat – 1.3.8 Alfred, the Assistant: by 1&1 IONOS – 5.5.1 BSK PDF Manager: by BannerSky.com – 2.9.3 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8 iThemes Security Pro: by iThemes – 6.8.3 JetPopup: by Crocoblock – 1.5.2 Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.22.1 NextGEN Gallery: by Imagely – 3.11 Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8 Statify: by pluginkollektiv – 1.8.2 The Events Calendar: by The Events Calendar – 5.7.0 The Plus Addons for Elementor Page Builder Lite: by POSIMYTH – 2.0.8 Ultimate Member: by Ultimate Member – 2.1.20 WooCommerce Amazon Pay: by WooCommerce – 2.0.2 WooMail - WooCommerce Email Customizer: by CidCode – 3.0.34 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### 1&1 Product Subdomain: by 1&1 – 1.1.0 Elementor Safe Mode: by Elementor.com – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: booking (booking) external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: ❌ Page ID is set but the page does not exist Cart: #6567 - /warenkorb/ Checkout: #6591 - /kasse/ My account: #6593 - /mein-konto/ Terms and conditions: #9638 - /geschaeftsbedingungen/ ### Theme ### Name: JupiterX Child Version: 1.0.0 Author URL: https://jupiterx.com Child Theme: ✔ Parent Theme Name: JupiterX Parent Theme Version: 1.23.0 Parent Theme Author URL: https://artbees.net/ WooCommerce Support: ✔ ### Templates ### Overrides: jupiterx/lib/templates/woocommerce/cart/cart.php jupiterx/lib/templates/woocommerce/checkout/thankyou.php jupiterx/lib/templates/woocommerce/content-product.php jupiterx/lib/templates/woocommerce/loop/rating.php jupiterx/lib/templates/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 jupiterx/lib/templates/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0 jupiterx/lib/templates/woocommerce/single-product/add-to-cart/simple.php jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variable.php jupiterx/lib/templates/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php jupiterx/lib/templates/woocommerce/single-product/meta.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 1,514 Oldest: 2021-05-04 15:34:42 +0000 Newest: 2021-06-03 15:09:49 +0000 Pending: 5 Oldest: 2021-06-03 15:14:49 +0000 Newest: 2021-06-10 04:16:21 +0000 ### Status report information ### Generated at: 2021-06-03 15:12:30 +00:00 ``` * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14517888) * Hey [@shovonboshak](https://wordpress.org/support/users/shovonboshak/), * Hope you are doing well! * When did the issue appears? Right after Amazon was updated to 2.0.2? Or something else triggered the fatal error? * If you have a staging site I suggest you to deactivate all plugins except WooCommerce, and activate again the Amazon pay plugin. If nothing happens, you can activate one by one all the others plugins until you found the one is having a conflict with Amazon Pay. * Let us know. * Best, Christian * Thread Starter [shovonboshak](https://wordpress.org/support/users/shovonboshak/) * (@shovonboshak) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14517943) * please check this video and let me know your thought [https://drive.google.com/file/d/1QCqNhPTA8Dlnl_zbZy3YY9DMD-j5h6o4/view?usp=sharing](https://drive.google.com/file/d/1QCqNhPTA8Dlnl_zbZy3YY9DMD-j5h6o4/view?usp=sharing) You can share your email. I will contact with you via email * Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14518643) * Hi there [@shovonboshak](https://wordpress.org/support/users/shovonboshak/) * I watched the video, and found the error log: * `Fatal error: Uncaught Exception: Unable to load file in /file-path/woocommerce- gateway-amazon_____` and that’s related to the secret key being missing. * But version 2.0.2 should have fixed the issues related to missing keys after the update from old version as we see from the [changelog](https://plugins.svn.wordpress.org/woocommerce-gateway-amazon-payments-advanced/trunk/changelog.txt?iframe=true&width=80%&height=80%): * ``` = 2.0.2 - 2021-05-26 = * Fix - Issue that caused secret key from pre v2 to be lost after migrating to v2. * Add - Allow recovery of v1 secret key if lost during migration to v2. ``` * We can look into it again later, but for now, could you please complete what my colleague suggested before? * **Conflict Test:** * Use [health check](https://wordpress.org/plugins/health-check/) to deactivate all plugins **except WooCommerce**, and activate again the Amazon pay plugin. If nothing happens, you can activate one by one all the others plugins until you found the one is having a conflict with Amazon Pay. * For more detailed instructions to do conflict tests, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Please let us know how that goes. * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14521002) * Hey [@shovonboshak](https://wordpress.org/support/users/shovonboshak/) * You may need to check this also: [https://eps-eu-external-file-share.s3.eu-central-1.amazonaws.com/bianchif/WooCommerce/WooCommerce+legacy+fix.pdf](https://eps-eu-external-file-share.s3.eu-central-1.amazonaws.com/bianchif/WooCommerce/WooCommerce+legacy+fix.pdf) * Let us know. * Best, Christian * Plugin Support [Christian](https://wordpress.org/support/users/christian1983/) * (@christian1983) * [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14553850) * Hey there, * Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Best, Christian Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Fatal error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-amazon-payments-advanced/assets/icon- 256x256.png?rev=3193173) * [Amazon Pay for WooCommerce](https://wordpress.org/plugins/woocommerce-gateway-amazon-payments-advanced/) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-amazon-payments-advanced/reviews/) * 8 replies * 4 participants * Last reply from: [Christian](https://wordpress.org/support/users/christian1983/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3882/#post-14553850) * Status: resolved