• I keep getting errors when checking Site Kit.

    As follows:

    Can't find variable: IntersectionObserver
    
        in header
        in DashboardPageSpeed
        in div
        in div
        in Widget
        in WithWidgetSlug(Widget)
        in DashboardPageSpeedWidget
        in WhenPagespeedInsightsActive(DashboardPageSpeedWidget)
        in WidgetRenderer
        in div
        in Cell
        in WidgetCellWrapper
        in div
        in Row
        in div
        in div
        in Grid
        in WidgetAreaRenderer
        in div
        in WidgetContextRenderer
        in DashboardApp
        in GoogleSitekitDashboard
        in RestoreSnapshots
        in ErrorHandler
        in Root

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support Abdullah Ramzan

    (@abdullahramzan)

    Hello @aseverirene ,

    Thanks for reporting this issue.

    We are already aware of this issue & it’d be great if you can help us in following things:

    1.Your Site Health information. You can use this form to share privately if preferred.

    2.Does the issue occur if you temporarily disconnect the PageSpeed Insights and Analytics modules? (Site Kit > Settings > PageSpeed Insights/Analytics > Edit >
    Disconnect Tag Manager from Site Kit)

    3.Does the same appear when you check from a Chrome browser incognito window?

    Let me know if you have any questions on the above. I’ll also add your insights to the related GitHub issue below:
    https://github.com/google/site-kit-wp/issues/3278

    Thread Starter aseverirene

    (@aseverirene)

    Hi Abdullah,

    Thanks for your response.

    1. Consider this done.
    2. I get the same response, especially when trying Page Speed Insights.
    3. Negative. In Incognito all modules work just fine.

    Thanks in advance.

    As ever,
    Irene

    Plugin Support Abdullah Ramzan

    (@abdullahramzan)

    @aseverirene thanks for providing the details.

    Can you please send the Site Health information again as we didn’t receive the complete information yet? You need to copy information from the info tab by going to Tools > Site Health.

    Best Regards,

    Thread Starter aseverirene

    (@aseverirene)

    Yes, sure…

    
    ### wp-core ###
    
    version: 5.7.2
    site_language: nl_NL
    user_language: nl_NL
    timezone: Europe/Amsterdam
    permalink: /%category%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/web2297/public_html/ipixtitude.nl
    wordpress_size: 58,29 MB (61126506 bytes)
    uploads_path: /home/web2297/public_html/ipixtitude.nl/wp-content/uploads
    uploads_size: 1,62 GB (1742661259 bytes)
    themes_path: /home/web2297/public_html/ipixtitude.nl/wp-content/themes
    themes_size: 40,62 MB (42592931 bytes)
    plugins_path: /home/web2297/public_html/ipixtitude.nl/wp-content/plugins
    plugins_size: 211,08 MB (221332038 bytes)
    database_size: 173,80 MB (182244989 bytes)
    total_size: 2,10 GB (2249957723 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Twenty Twenty-One (twentytwentyone)
    version: 1.3
    author: het WordPress team
    author_website: https://nl.wordpress.org/
    parent_theme: none
    theme_features: core-block-patterns, automatic-feed-links, title-tag, post-formats, post-thumbnails, menus, html5, custom-logo, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-style, editor-font-sizes, custom-background, editor-color-palette, editor-gradient-presets, responsive-embeds, custom-line-height, experimental-link-color, custom-spacing, custom-units, infinite-scroll, jetpack-geo-location, jetpack-content-options, widgets
    theme_path: /home/web2297/public_html/ipixtitude.nl/wp-content/themes/twentytwentyone
    
    ### wp-themes-inactive (4) ###
    
    FutureImperfect: version: 1.0.0, author: @iPixtitude
    Massively: version: 1.0.0, author: @iPixtitude
    Twenty Nineteen: version: 2.0, author: het WordPress team
    Twenty Twenty: version: 1.7, author: het WordPress team
    
    ### wp-mu-plugins (1) ###
    
    installatron_hide_status_test.php: author: (undefined), version: (undefined)
    
    ### wp-plugins-active (21) ###
    
    Akismet Anti-Spam: version: 4.1.9, author: Automattic
    Allow Webp Image: version: 1.0.0, author: Top Infosoft
    Async JavaScript: version: 2.20.12.09, author: Frank Goossens (futtta)
    Elementor: version: 3.2.3, author: Elementor.com
    Elementor Pro: version: 3.2.2, author: Elementor.com
    ElementsKit Lite: version: 2.2.4, author: Wpmet
    Enable Gzip Compression: version: 1.0.3, author: Moki-Moki Ios
    Envato Elements: version: 2.0.8, author: Envato
    Far Future Expiration Plugin: version: 1.4, author: Tips and Tricks HQ
    Font Awesome: version: 4.0.0-rc22, author: Font Awesome
    Insert Headers and Footers: version: 1.6.0, author: WPBeginner
    Jetpack by WordPress.com: version: 9.7, author: Automattic
    NitroPack: version: 1.5.4, author: NitroPack LLC
    Posts Like Dislike: version: 1.0.4, author: WP Happy Coders
    Redirection: version: 5.1.1, author: John Godley
    Site Kit by Google: version: 1.32.0, author: Google
    Slimstat Analytics: version: 4.8.8.1, author: Jason Crouse
    SVG Support: version: 2.3.18, author: Benbodhi
    To Top: version: 2.2.1, author: Catch Plugins
    WP File Manager: version: 7.1.1, author: mndpsingh287
    Yoast SEO: version: 16.3, author: Team Yoast
    
    ### wp-plugins-inactive (32) ###
    
    Add Expires Headers: version: 2.2, author: Passionate Brains
    Annual Archive: version: 1.5.4, author: Twinpictures
    Auto Featured Image from Title PRO: version: 3.4, author: Chris Huff
    Autoptimize: version: 2.8.4, author: Frank Goossens (futtta)
    Bulk Move: version: 1.3.0, author: Sudar
    Childify Me: version: 1.2.2, author: Rocco Aliberti
    Classic Editor: version: 1.6, author: WordPress Contributors
    Decent Comments: version: 1.10.0, author: itthinx
    Duplicator: version: 1.4.0, author: Snap Creek
    Fast Velocity Minify: version: 3.2.2, author: Raul Peixoto
    GA Google Analytics: version: 20210211, author: Jeff Starr
    Google Analytics for WordPress by MonsterInsights: version: 7.17.0, author: MonsterInsights
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg
    Imagify: version: 1.9.14, author: WP Media
    Insert PHP Code Snippet: version: 1.3.2, author: xyzscripts.com
    Media Cleaner: version: 6.1.7, author: Jordy Meow
    Migrate Guru: version: 4.58, author: Migrate Guru
    NewStatPress: version: 1.3.5, author: Stefano Tognon and cHab (from Daniele Lippi works)
    Open Graph Image Overlay: version: 1.3, author: Al-Mamun Talukder
    Quick Featured Images: version: 13.5.6, author: Kybernetik Services
    Redux: version: 4.1.26, author: Redux.io + Dovy Paukstys
    RSS Featured Image: version: 1.0.5, author: Jordy Meow
    Shortcodes Blocks Creator Ultimate: version: 2.1, author: César Morillas
    Smash Balloon Instagram Feed: version: 2.9.1, author: Smash Balloon
    Spice Archive page: version: 1.0, author: Spicewp
    Swift Performance Lite: version: 2.3.4, author: SWTE
    Typology Buddy: version: 1.0.2, author: meks
    WordPress Importer: version: 0.7, author: wordpressdotorg
    WP-Optimize - Clean, Compress, Cache: version: 3.1.9, author: David Anderson, Ruhani Rabin, Team Updraft
    WP-PageNavi: version: 2.93.4, author: Lester 'GaMerZ' Chan
    WPBeginner's Compact Archives: version: 4.0.0, author: WPBeginner
    WP Bulk Delete: version: 1.2.2, author: Xylus Themes
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1802
    imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 128M
    upload_max_filesize: 128M
    max_effective_size: 128 MB
    max_file_uploads: 20
    imagick_limits: 
    	imagick::RESOURCETYPE_AREA: 15 GB
    	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    	imagick::RESOURCETYPE_FILE: 37500
    	imagick::RESOURCETYPE_MAP: 15 GB
    	imagick::RESOURCETYPE_MEMORY: 8 GB
    	imagick::RESOURCETYPE_THREAD: 1
    gd_version: 2.2.5
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.49.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.4.16 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 300
    memory_limit: 512M
    max_input_time: 300
    upload_max_filesize: 128M
    php_post_max_size: 128M
    curl_version: 7.71.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 8.0.25
    client_version: mysqlnd 7.4.16
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/web2297/public_html/ipixtitude.nl/wp-content
    WP_PLUGIN_DIR: /home/web2297/public_html/ipixtitude.nl/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 192775551
    ssl_cert: No
    time_diff: 1
    version_option: 9.7:1620169278
    old_version: 9.6.1:1618337962
    public: Public
    master_user: #1 I01Pix08titude.nl
    current_user: #1 I01Pix08titude.nl
    tokens_set: Blog User
    blog_token: ydUhrh5&BUN#%GlDnq5iGCb3dr4W9k6B
    user_token: ehW#MEMMwA0!jyg96W9UW$x$Ig$EPSjw
    version: 9.7
    jp_plugin_dir: /home/web2297/public_html/ipixtitude.nl/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Fri, 07 May 2021 04:19:55 +0000","finished":"Fri, 07 May 2021 04:19:59 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/ipixtitude.nl","siteurl":"https:\/\/ipixtitude.nl","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    ### google-site-kit ###
    
    version: 1.32.0
    php_version: 7.4.16
    wp_version: 5.7.2
    reference_url: https://ipixtitude.nl
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    connected_user_count: 1
    active_modules: site-verification, search-console, analytics, pagespeed-insights, tagmanager
    required_scopes: 
    	openid: ✅
    	https://www.googleapis.com/auth/userinfo.profile: ✅
    	https://www.googleapis.com/auth/userinfo.email: ✅
    	https://www.googleapis.com/auth/siteverification: ✅
    	https://www.googleapis.com/auth/webmasters: ✅
    	https://www.googleapis.com/auth/analytics.readonly: ✅
    	https://www.googleapis.com/auth/tagmanager.readonly: ✅
    capabilities: 
    	googlesitekit_authenticate: ✅
    	googlesitekit_setup: ✅
    	googlesitekit_view_posts_insights: ✅
    	googlesitekit_view_dashboard: ✅
    	googlesitekit_view_module_details: ✅
    	googlesitekit_manage_options: ✅
    enabled_features: 
    	ga4setup: ⭕
    	helpVisibility: ✅
    	ideaHubModule: ⭕
    	serviceSetupV2: ⭕
    	storeErrorNotifications: ⭕
    	userInput: ⭕
    	widgets.dashboard: ✅
    	widgets.pageDashboard: ✅
    	widgets.moduleScreens: ⭕
    search_console_property: https://ipixtitude.nl/
    analytics_account_id: 1977•••••
    analytics_property_id: UA-1977•••••••
    analytics_profile_id: 2435•••••
    analytics_use_snippet: yes
    tagmanager_account_id: 6003••••••
    tagmanager_container_id: GTM-N7T••••
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes
    
    
    Thread Starter aseverirene

    (@aseverirene)

    I’ ve also filled out the form on your own form.

    Regards,
    Irene

    Plugin Support Abdullah Ramzan

    (@abdullahramzan)

    Hello Irene,

    Thanks for sharing the details that’d surely help us in troubleshooting this issue.

    It seems there is a plugin NitroPack might be the reason as you are not observing this issue in the incognito window of the browser. Can you please disable for a while & then check again?

    You can also apply basic troubleshooting as following:

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    4. Visit the PageSpeed Insights & other Site Kit dashboards

    You can exit troubleshooting mode afterwards.

    You can re-enable the plugins one by one in troubleshooting mode to locate the exact conflicted plugin.

    Thanks & Regards,

    Thread Starter aseverirene

    (@aseverirene)

    No, it’s not NitroPack plugin. As I still get the error… So I’ve switched off Site Kit’s Pagespeed Insights. Thank you.

    Can't find variable: IntersectionObserver
    
        in header
        in DashboardPageSpeed
        in div
        in div
        in Widget
        in WithWidgetSlug(Widget)
        in DashboardPageSpeedWidget
        in WhenPagespeedInsightsActive(DashboardPageSpeedWidget)
        in WidgetRenderer
        in div
        in Cell
        in WidgetCellWrapper
        in div
        in Row
        in div
        in div
        in Grid
        in WidgetAreaRenderer
        in div
        in WidgetContextRenderer
        in DashboardApp
        in GoogleSitekitDashboard
        in RestoreSnapshots
        in ErrorHandler
        in Root
    • This reply was modified 2 weeks, 6 days ago by aseverirene.
    Plugin Support Abdullah Ramzan

    (@abdullahramzan)

    Thanks for the update.

    Did you apply the basic troubleshooting? Our team is working on this issue & additional insights would be useful for us.

    In the meantime you can subscribe the GitHub issue for updates.

    Best Regards,

    Thread Starter aseverirene

    (@aseverirene)

    Hi @abdullahramzan

    I have done all the suggestions now… In Safari Browser.
    Safari Browser appears to be the culprit.

    I have deactivated all plugins, activated three different themes…
    All in Safari, with the same error.

    Apparently in both Firefox and Chrome these errors do not occur. Not in normal mode, neither in incognito modes.

    Hope this will be able to help you.

    (In Safari I have enabled prevent cross-site-tracking.)

    Kind regards,
    As ever,
    Irene

    Plugin Support Abdullah Ramzan

    (@abdullahramzan)

    Thanks for sharing the useful insights. Please keep an eye on GitHub issue. We’ll update you as well once there is an update from the Safari as this issue more probably from the browser side.

    Best Regards,

    Plugin Support James Osborne

    (@jamesosborne)

    @aseverirene Many thanks for sharing your insights on this. As we’re still investigating this issue it would be great if you could share your current operating system and version, so we can try and reproduce this on our side.

    Thread Starter aseverirene

    (@aseverirene)

    Hi @jamesosborne,

    My current operating system is MacOS Big Sur, version 11.4.

    Kind regards,
    As ever,
    Irene

    Plugin Support James Osborne

    (@jamesosborne)

    That was quick, thank you very much! If you don’t mind also answering the below it would be greatly appreciated, so far we’ve been unable to reproduce the same issue.

    1. Does this same dashboard notice occur if you temporarily disconnect the PageSpeed Insights module and check your Site Kit dashboard?
    2. Does the same dashboard notice occur if you temporarily disconnect the Analytics module and check the Site Kit dashboard?
    Thread Starter aseverirene

    (@aseverirene)

    Hi again @jamesosborne,

    I found the following.
    1. Negative. When I disable PageSpeedInsights I do not receive this error.
    2. Positive. When I disable Analytics module and enable PageSpeed Insights I will receive that same error.

    I think therefore, there is an error within the PageSpeed Insights module within Safari alone. Because these errors do not occur in either Chrome or Firefox.

    Kind regards,
    As ever,
    Irene

    Thread Starter aseverirene

    (@aseverirene)

    Hello there @jamesosborne,

    I think I found the solution.
    In Safari I have enabled the Development mode. Within that Development mode, there is a mode called “Experimental Functions” that I have reset to default (in the bottom).

    After that, my PageSpeed Insights module is working like the sun shining itself.

    Thanks for making me dig deeper…

    Kind regards,
    As ever,
    Irene

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