Title: FATAL ERROR!
Last modified: December 19, 2020

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# FATAL ERROR!

 *  Resolved [vintagekitty](https://wordpress.org/support/users/vintagekitty/)
 * (@vintagekitty)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/)
 * Hotelier is displaying a fatal error!
 * I don’t know if it’s been here since the install, because… this error does not
   show up when I’m logged into the website. I was testing it, not logged in and
   noticed this.
 * I’m kinda freaking out, cause I need this fixed before the website launch.
 * Please help!!!
 * I’ve tried changing the php versions, deleting plug-ins and neither of those 
   resolved it. My hosts said this is an error with hotelier it’s self. Hopefully
   someone can help fix this.
 * I purchased a theme that uses hotelier, and I don’t have the activation code 
   for it, and you can not message the app on their website without this. It’s very
   frustrating as you can’t even ask a pre-sale question.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3718%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [benitolopez](https://wordpress.org/support/users/benitolopez/)
 * (@benitolopez)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/#post-13811217)
 * Hello,
 * I’m not affiliated with any theme author so obviously, you can’t get support 
   directly in my portal which is only for premium users. But that’s why this forum
   exists, so don’t worry.
 * As a general rule, to figure out if it’s a problem with WP Hotelier or the theme
   you’re using, just switch to the default theme. If the error goes away it means
   the error is caused by the theme.
 * The error I see on your page is very clear and confirms what I’ve said. The theme
   you are using is overriding some WP Hotelier files. When WP Hotelier 2.3.0 came
   out there were some changes and these files need to be updated.
 * From this screenshot, you can see that the error happens in a theme file: [https://lopezb.d.pr/llIFoR](https://lopezb.d.pr/llIFoR)
 * So what your host provider is saying is wrong. It’s not an error of WP Hotelier.
 * Unfortunately, I have no control over this and it has to be the theme author 
   to fix it. If you send me your login details I can patch your theme myself, because
   it only requires 2 minutes of work. Just write here your email address and I 
   will send you an email.
 * Best Regards,
    Benito
 *  Thread Starter [vintagekitty](https://wordpress.org/support/users/vintagekitty/)
 * (@vintagekitty)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/#post-13811843)
 * I appreciate your help!
 * My email address is [vanessagoode@live.com](https://wordpress.org/support/topic/fatal-error-3718/vanessagoode@live.com?output_format=md)
 *  Plugin Author [benitolopez](https://wordpress.org/support/users/benitolopez/)
 * (@benitolopez)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/#post-13811866)
 * Hello,
 * Email sent. Feel free to remove your email address from your previous message.
 *  Plugin Author [benitolopez](https://wordpress.org/support/users/benitolopez/)
 * (@benitolopez)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/#post-13812194)
 * Solved

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘FATAL ERROR!’ is closed to new replies.

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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 4 replies
 * 2 participants
 * Last reply from: [benitolopez](https://wordpress.org/support/users/benitolopez/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-3718/#post-13812194)
 * Status: resolved