Support » Fixing WordPress » Fatal Error

  • Resolved edozier

    (@edozier)


    I receive this message when I try to login to my account. It occurred after I installed a plugin. Is there any way to fix the error?

    Fatal error: Uncaught Error: Call to undefined method Jetpack::module_configuration_screen() in /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-content/plugins/jetpack/modules/manage.php:34 Stack trace: #0 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-content/plugins/jetpack/class.jetpack.php(1860): include_once() #1 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-includes/class-wp-hook.php(287): Jetpack::load_modules(”) #2 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-settings.php(409): do_action(‘plugins_loaded’) #5 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-config.php(76): require_once(‘/nfs/c11/h03/mn…’) #6 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-load.php(37): require_once(‘/nfs/c11/h03/mn…’) #7 /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-login.ph in /nfs/c11/h03/mnt/193468/domains/laulyp.com/html/wp-content/plugins/jetpack/modules/manage.php on line 34

    • This topic was modified 4 days, 4 hours ago by edozier.

    The page I need help with: [log in to see the link]

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  • Hi @edozier,

    There are multiple reasons why Jetpack may crash. Usually, this happens due to an interrupted plugin update or due to a conflict with another plugin.

    First, I would advise you to disable the Jetpack plugin using any of alterantive methods as described here.

    Once you are back in the WordPress Dashboard, try to re-install the fresh version of the Jetpack.

    Thank you Igor Radovanov for responding to my question. The issue has been resolved.

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