Support » Plugin: Five-Star Ratings Shortcode » Fatal Error

  • Resolved orfyworfy

    (@orfyworfy)


    High, I am getting a fatal error when I activate the pro version

    Fatal error: Cannot redeclare fsrs_fs_uninstall_cleanup() (previously declared in /home/woodworkinghobby/public_html/wp-content/plugins/five-star-ratings-shortcode/five-star-ratings-shortcode.php:141) in /home/woodworkinghobby/public_html/wp-content/plugins/five-star-ratings-shortcode-pro/five-star-ratings-shortcode.php on line 178

    Account email ian@ianorford.com

    I have deleted and reinstalled once. Still get the error

    Thanks, Ian

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author seezee

    (@seezee)

    Hi, Eric,

    EDIT: My email to you just bounced. Can you send me a message from my contact form at Messenger Web Design so I can send you the PRO version?

    ORIGINAL POST: Not sure why I didn’t get a notification of your support request, but I just sent you an email. Please let me know if the offered solution works so I can mark this “solved.”

    • This reply was modified 4 months, 2 weeks ago by seezee.
    Plugin Author seezee

    (@seezee)

    Eric, can you try disabling the FREE version and then activating the PRO version? I just tested that on a local installation and it works.

    Thanks,

    — CZ

    Hi, my name is Ian not Eric 🙂 Checking this morning there was un update on both versions. Updated both still got error then disabled the standard version, the pro now works. Thanks, Ian

    Plugin Author seezee

    (@seezee)

    I’m sorry Ian; I should have known that. Glad you got it sorted out. marking this closed.

    Feel free to send feedback to me via my contact form once you’ve had a chance to use the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.