Title: Fatal Error
Last modified: April 24, 2020

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# Fatal Error

 *  [ggo70354](https://wordpress.org/support/users/ggo70354/)
 * (@ggo70354)
 * [6 years ago](https://wordpress.org/support/topic/fatal-error-3473/)
 * Dear Anyone,
 * I was in the midst of updating my wordpress account, and shortly afterward, the
   screen transitioned with the following message:
 * **Fatal error: Call to undefined function wp_recovery_mode() in /home1/ggo70354/
   public_html/wp-includes/load.php on line 812**
 * I can’t access it my site, nor can I even access my wp-admin profile. I am totally
   stuck in the twilight zone.
 * Did anyone ever experience this before? I have no idea what to do.
 * Desperately seeking assisting
    Thank you wholeheartedly in advance!
 * Sincerely,
    Gwayne Gautreaux
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3473%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years ago](https://wordpress.org/support/topic/fatal-error-3473/#post-12726531)
 * Let’s assume the update borked itself, so try a manual update: [https://wordpress.org/support/article/updating-wordpress/#manual-update](https://wordpress.org/support/article/updating-wordpress/#manual-update)
 *  Thread Starter [ggo70354](https://wordpress.org/support/users/ggo70354/)
 * (@ggo70354)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3473/#post-12849734)
 * Hi Steve,
 * I’ll probably have a few questions along the way if you don’t mind. I’m not that
   familiar with working with these files.
 * So I’m in the hostgator panel, but there are a host of menu items.
 * So for these two instructions:
    delete (1) **wp-includes** and (2) ** wp-admin**
   directories, where would I be able to do that?
 * Thanks,
    Gwayne
 *  Thread Starter [ggo70354](https://wordpress.org/support/users/ggo70354/)
 * (@ggo70354)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3473/#post-12849843)
 * Steve,
    I figured out where to go for this on Host Gator.
 * I’m in “file manager” inside a folder named ‘public_html, and inside this folder,
   I see two folders named wp-admin and wp-includes. So I should delete those two
   folders, correct and then upload the new ones from the new WordPress file I just
   downloaded correct?
 * Thanks,
    G
    -  This reply was modified 5 years, 11 months ago by [ggo70354](https://wordpress.org/support/users/ggo70354/).
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [5 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3473/#post-12852253)
 * Yes. Plus the .php files (except wp-config.php) in public_html.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Fatal Error’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [recovery mode](https://wordpress.org/support/topic-tag/recovery-mode/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3473/#post-12852253)
 * Status: not resolved

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