Title: FATAL ERROR
Last modified: August 1, 2019

---

# FATAL ERROR

 *  [jpcampo98](https://wordpress.org/support/users/jpcampo98/)
 * (@jpcampo98)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-3262/)
 * Sorry for my english, but guys, I have a “Little” problem.
    Im trying to access
   to my web site, but I cant, and this is the message that the website is showing,
   please if someone can help my out with this id be really grateful, thank u and
   I would be waiting for the solution 😀
 * Warning: require_once(/home2/panbonmarche/public_html/wp-content/themes/Divi/
   et-pagebuilder/et-pagebuilder.php): failed to open stream: No such file or directory
   in /home2/panbonmarche/public_html/wp-content/themes/Divi/functions.php on line
   6370
 * Fatal error: require_once(): Failed opening required ‘/home2/panbonmarche/public_html/
   wp-content/themes/Divi/et-pagebuilder/et-pagebuilder.php’ (include_path=’.:/opt/
   php56/lib/php’) in /home2/panbonmarche/public_html/wp-content/themes/Divi/functions.
   php on line 6370
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3262%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-3262/#post-11790826)
 * Access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the /Divi/ directory there to /Divi-broken/
 * This will force the default theme to activate so you can use your site again.
 * Next, since that is a commercial theme, we ask that you please go to their official
   support channel, so you can get support from the people who know it best: [https://www.elegantthemes.com/members-area/](https://www.elegantthemes.com/members-area/)
 * Forum volunteers are not given access to commercial products, so they would not
   know why it is not working properly. Other community members who may have faced
   your issue might be able to help you but your best bet is your product’s developer.
   Keep in mind we encourage you to use the official support venues, as it allows
   the developers to be aware of issues with their code and gives back to the community
   in a more robust way.
 *  [WebBuddy](https://wordpress.org/support/users/websprout/)
 * (@websprout)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-3262/#post-11791447)
 * It seems that you are using DIVI theme, do contact their support and they will
   be able to assist you.

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘FATAL ERROR’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 3 participants
 * Last reply from: [WebBuddy](https://wordpress.org/support/users/websprout/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-3262/#post-11791447)
 * Status: not resolved

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