Title: Fatal error
Last modified: July 14, 2019

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# Fatal error

 *  Resolved [CloudedDottedMind](https://wordpress.org/support/users/cloudeddottedmind/)
 * (@cloudeddottedmind)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/)
 * Hi,
    We are seeing this in our log:
 * 2019-07-10T13:08:53+00:00 CRITICAL Uncaught Error: Call to undefined function
   wp_oembed_add_provider() in /wp-content/plugins/jetpack/modules/shortcodes/cartodb.
   php:21
    Stack trace: #0 /wp-content/plugins/jetpack/modules/shortcodes.php(71):
   include_once() #1 /wp-content/plugins/jetpack/modules/shortcodes.php(196): jetpack_load_shortcodes()#
   2 /wp-content/plugins/jetpack/class.jetpack.php(1889): include_once(‘/w…’) #3/
   wp-includes/class-wp-hook.php(286): Jetpack::load_modules(”) #4 /wp-includes/
   class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #5 /wp-includes/plugin.
   php(465): WP_Hook->do_action(Array) #6 /wp-settings.php(394): do_action(‘plugins_loaded’)#
   7 /wp-config.php(114): require_once(‘/w…’) #8 /wp-load.php(37): require_once(‘/
   w…’) #9 /wp-blog-header.php(13): require_once(‘/w…’) #10 /index.php(17): require(‘/
   in /wp-content/plugins/jetpack/modules/shortcodes/cartodb.php on line 21
    -  This topic was modified 6 years, 11 months ago by [CloudedDottedMind](https://wordpress.org/support/users/cloudeddottedmind/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-3249%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/#post-11730531)
 * Which version of PHP are you running?
 *  Thread Starter [CloudedDottedMind](https://wordpress.org/support/users/cloudeddottedmind/)
 * (@cloudeddottedmind)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/#post-11732184)
 * Hi James, PHP version was old… how silly. I’ve switched to php7.2 and reactivated–
   seems to work for me now so will check if anyone else has an issue.
    Thank you
 *  Thread Starter [CloudedDottedMind](https://wordpress.org/support/users/cloudeddottedmind/)
 * (@cloudeddottedmind)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/#post-11733083)
 * Hi, the issue has returned so I had to deactivate again. When Jetpack is active
   we cannot create new posts or pages
 *  Plugin Support [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * (@darnelldibbles)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/#post-11733398)
 * Hi there,
 * Yeah, when putting the site through debug, we are still are receiving a communication
   error:
 * [https://jetpack.com/support/debug/?url=circlebloom.com](https://jetpack.com/support/debug/?url=circlebloom.com)
 * I would go ahead and remove Jetpack and try re-installing it. I would also make
   sure that all of your plugins, theme, and core of WordPress are updated before
   trying to install and activate Jetpack again. It should not give you this same
   error, but if it does, please let us know and we can help from there.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Fatal error’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3249/#post-11733398)
 * Status: resolved