Title: Fatal Error
Last modified: June 5, 2019

---

# Fatal Error

 *  Resolved [Ceyar](https://wordpress.org/support/users/ceyar/)
 * (@ceyar)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3224/)
 * Hello,
 * I’ve got a fatal error on a website using your plugin. Here is the error message:
   `
   Warning: require_once(/home/httpd/vhosts/kropf-elec.ch/kropf-elec.ch_v1/wp-includes/
   class-phpmailer.php): failed to open stream: Permission denied in /home/httpd/
   vhosts/kropf-elec.ch/kropf-elec.ch_v1/wp-content/plugins/wp-mail-smtp/src/MailCatcher.
   php on line 7 Fatal error: require_once(): Failed opening required '/home/httpd/
   vhosts/kropf-elec.ch/kropf-elec.ch_v1/wp-includes/class-phpmailer.php' (include_path
   ='.:/usr/share/pear:/usr/share/php') in /home/httpd/vhosts/kropf-elec.ch/kropf-
   elec.ch_v1/wp-content/plugins/wp-mail-smtp/src/MailCatcher.php on line 7`
 * I recently upgraded the wordpress core to the latest version (5.2) and the hosting
   is using PHP 7.3.6.
 * I’desactivated the plugin renaming it from ftp. There are other plugins on the
   website:
    - Adminize
    - ACF Pro
    - Capability Manager Enhanced
    - Classic Editor
    - Contact form 7
    - Google XML Sitemaps
    - WP Lightbox 2
 * Any idea?
 * Thank you for the help.
    Best regards
 * Dan
    -  This topic was modified 6 years, 11 months ago by [Ceyar](https://wordpress.org/support/users/ceyar/).
    -  This topic was modified 6 years, 11 months ago by [Ceyar](https://wordpress.org/support/users/ceyar/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sanjeev Aryal](https://wordpress.org/support/users/sanzeeb3/)
 * (@sanzeeb3)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3224/#post-11611020)
 * Hi Dan,
 * It seems your WordPress installation does not have the right permission to access
   the file or directory referenced in the code.
 * To fix this, you need to check WordPress [files and directory permissions](https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/)
   and correct them if needed.
 * I hope this helps!
 *  Thread Starter [Ceyar](https://wordpress.org/support/users/ceyar/)
 * (@ceyar)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3224/#post-11611533)
 * Ok,
 * I will get a look to your link and try.
 * Best regards
    -  This reply was modified 6 years, 11 months ago by [Ceyar](https://wordpress.org/support/users/ceyar/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Fatal Error’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [mail](https://wordpress.org/support/topic-tag/mail/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ceyar](https://wordpress.org/support/users/ceyar/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-3224/#post-11611533)
 * Status: resolved