• Hi When I up date transdirect plugin I receive the following Fatal error…

    Fatal error

    Warning: require_once(includes/product_sync.php): failed to open stream: No such file or directory in /home/saltmeta/public_html/jtcshop.com.au/wp-content/plugins/transdirect-shipping/transdirect_shipping.php on line 281

    Fatal error: require_once(): Failed opening required ‘includes/product_sync.php’ (include_path=’.:/usr/local/php71/pear’) in /home/saltmeta/public_html/jtcshop.com.au/wp-content/plugins/transdirect-shipping/transdirect_shipping.php on line 281

    Any help would be great

    Cheers Tyrone

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi,

    Had the same problem, it appears the file product_sync.php is missing from the latest update 6.5.

    I had to download the previous version 6.4 and then upload the file product_sync.php into the plugins folder.

    So far there seems to be no issues.

    Regards,
    Raymond

    I also get fatal errors. In fact after updating to the latest version, I get the white screen of death.

    I disabled all plugins from the database and activated only the Transdirect plugin, as soon as it activates; the website crashes and displays a blank white screen.

    Hopefully this can be fixed and a new update pushed to WordPress plugin repository asap.

    Edit, can see problem, this release (Version 6.5) is only compatible with PHP 7.3.

    WooCommerce is currently set to work with PHP 7.2 – so Transdirect works with PHP 7.3 but as soon as you activate WooCommece the site will break.

    Hi Everyone,

    I am sorry for the errors that have occurred with the recent update to our plugin.
    Our developers are aware of the issue and are working to resolve it as quickly as possible.
    In the mean time if you are experiencing this issue, please install version 6.4 of the Transdirect Plugin by clicking here and selecting version 6.4 from the dropdown box at the bottom of the page under the ‘Previous Versions’ heading.

    Thanks Reece! 🙂

    Plugin Author transdirect

    (@transdirect)

    Hello Everyone,

    We have just released updated version of wordpress plugin. Please update plugin in your site and let us know if you are still facing any issue. This updated version will fix your issue.

    We appolofize for any inconveneince you faced.

    Please let us know if you are facing any issue and we will get back to you asap to solve it out.

    Thank you.
    Transdirect Support Team

    I updated plugin just now, it’s still giving fatal error. site is down.

    Warning: require_once(includes/product_sync.php): failed to open stream: No such file or directory in /home4/xxxx/public_html/xxxx/wp-content/plugins/transdirect-shipping/transdirect_shipping.php on line 281

    Fatal error: require_once(): Failed opening required ‘includes/product_sync.php’ (include_path=’.:/opt/php70/lib/php’) in /home4/xxxx/public_html/xxxx/wp-content/plugins/transdirect-shipping/transdirect_shipping.php on line 281

    Woocommerce is also to be updated.
    Should you update woocommerce first, then transdirect? I did transdirect first

    Notice in lastest version there isn’t a product_sync.php file. Can I just copy that from v6.4 and upload to latest version?

    Hi guys, I simply downloaded 6.4 and got a copy of the produce_sync.php (includes folder) and added it into the 6.6 plugin. It works.

    For others in the same boat, I followed what @r0yalt did and it is working. Therefore the problem is, that Transdirect needs to add that file to includes folder.

    Plugin Author transdirect

    (@transdirect)

    Hello Everyone,

    We appolofize for any inconveneince you faced.

    We have just released updated version 6.7 of wordpress plugin for missing file. Please update plugin in your site and let us know if you are still facing any issue. In previous version we added missing file already but when it goes to wordpress store, it was not considered in plugin that’s why many people faced this issue.

    Let us know if you face any issue with latest version of 6.7

    Thank you.
    Transdirect Support Team

Viewing 12 replies - 1 through 12 (of 12 total)
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