Title: Fatal Error
Last modified: June 25, 2018

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# Fatal Error

 *  Resolved [jgagnon24](https://wordpress.org/support/users/jgagnon24/)
 * (@jgagnon24)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-2948/)
 * I get this message when I try to download to excel. Please help!
 * <b>Fatal error</b>: Call to undefined function mb_convert_encoding() in <b>/home/
   abtchurchadmin/public_html/wp-content/plugins/contact-form-submissions/Admin.
   php</b> on line <b>484</b><br />

Viewing 1 replies (of 1 total)

 *  [surdaft](https://wordpress.org/support/users/surdaft/)
 * (@surdaft)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-2948/#post-10435552)
 * Hey there,
 * From what i can see you don’t have multibyte support on your server.
    [https://secure.php.net/manual/en/book.mbstring.php](https://secure.php.net/manual/en/book.mbstring.php)
 * If you are on a shared hosting then it likely won’t be possible to enable mbstring.
   However if you have have access to the server directly then follow the guide 
   found in the docs above to install mbstring and enable it.
 * Cheers, Jack.
    (I don’t maintain this project by the way, I just saw the email
   come through and thought I would try and help you out.)
    -  This reply was modified 7 years, 11 months ago by [surdaft](https://wordpress.org/support/users/surdaft/).
      Reason: Accidentally pasted the wrong documentation link

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [surdaft](https://wordpress.org/support/users/surdaft/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/fatal-error-2948/#post-10435552)
 * Status: resolved