Title: Fatal Error
Last modified: November 2, 2017

---

# Fatal Error

 *  [joemunro](https://wordpress.org/support/users/joemunro/)
 * (@joemunro)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-2716/)
 * Hi
 * I’m having a problem with the default profile photos showing up full size next
   to any comments made and thereby blocking the comment itself. The default icon
   is 300 x 300 and I have the Profile Photo Thumbnail sizes set to default. I have
   Ultimate Member installed in a multi site environment but on a single sub domain.
   I have completed a compatibility test and the problem persists. The Ultimate 
   member Dashboard is showing the following error:
 * Fatal error: Uncaught exception ‘UnexpectedValueException’ with message ‘RecursiveDirectoryIterator::
   __construct(/var/ultimatemember/temp/): failed to open dir: No such file or directory’
   in /var/sites/p/positivepowerandinfluence.co.uk/public_html/wp-content/plugins/
   ultimate-member/admin/core/um-admin-dashboard.php:272 Stack trace: #0 /var/sites/
   p/positivepowerandinfluence.co.uk/public_html/wp-content/plugins/ultimate-member/
   admin/core/um-admin-dashboard.php(272): RecursiveDirectoryIterator->__construct(‘/
   var/ultimateme…’) #1 /var/sites/p/positivepowerandinfluence.co.uk/public_html/
   wp-content/plugins/ultimate-member/admin/templates/dashboard/purge.php(1): UM_Admin_Dashboard-
   >dir_size(‘temp’) #2 /var/sites/p/positivepowerandinfluence.co.uk/public_html/
   wp-content/plugins/ultimate-member/admin/core/um-admin-dashboard.php(224): include_once(‘/
   var/sites/p/po…’) #3 [internal function]: UM_Admin_Dashboard->purge_temp(NULL,
   Array) #4 /var/sites/p/positivepowerandinfluence.co.uk/public_html/wp-admin/includes/
   template.php(1050) in /var/sites/p/positivepowerandinfluence.co.uk/public_html/
   wp-content/plugins/ultimate-member/admin/core/um-admin-dashboard.php on line 
   272
 * It also seems to be causing users to be unable to upload photos (I have completed
   the checks on the Ultimate Member website for this)? Any assistance much appreciated.
 * Many thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-2716%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [joemunro](https://wordpress.org/support/users/joemunro/)
 * (@joemunro)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-2716/#post-9644328)
 * Further to this, I’ve put a workaround for the full size image showing up with
   some css, but the fatal error persists.
 * Thanks
 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-2716/#post-9647017)
 * Hi [@joemunro](https://wordpress.org/support/users/joemunro/),
 * Have you tried to do a theme/plugin conflict test?
    This issue can be caused 
   by your theme or other plugin conflicting with Ultimate member. Here is the [doc on how to do a conflict test](http://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test).
 * Let us know.
    Regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Fatal Error’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/fatal-error-2716/#post-9647017)
 * Status: not resolved