Title: Fatal Error
Last modified: June 20, 2017

---

# Fatal Error

 *  [Sonya](https://wordpress.org/support/users/sonyalou/)
 * (@sonyalou)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/)
 * Hi
 * Whenever I try to activate the plugin I get a fatal error message.
 * Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/#post-9246426)
 * Hi, can you provide more information regarding the error message?
 *  [rjgoldstein](https://wordpress.org/support/users/rjgoldstein/)
 * (@rjgoldstein)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/#post-9248335)
 * I would first start by checking to see if youor site is TLS1.2 compliant. On 
   May 1 Stripre required all websites using their system to be TLS1.2 compliant
   
   try this plugin TLS 1.2 Compatibility Test Version 1.0.1 | By Stranger Studios
   TLS1.2 requires cURL 7.54 or better
 *  Thread Starter [Sonya](https://wordpress.org/support/users/sonyalou/)
 * (@sonyalou)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/#post-9253829)
 * Hi
 * Yes, this is the message that is shown when I try to activate:
 * Plugin could not be activated because it triggered a fatal error.
 * Fatal error: Uncaught Exception: Stripe needs the Multibyte String PHP extension.
   in /home/angliaco/bobbrotchie.com/wp-content/plugins/stripe-payments/includes/
   stripe/lib/Stripe.php:13 Stack trace: #0 /home/angliaco/bobbrotchie.com/wp-content/
   plugins/stripe-payments/accept-stripe-payments.php(30): require_once() #1 /home/
   angliaco/bobbrotchie.com/wp-admin/includes/plugin.php(1882): include(‘/home/angliaco/…’)#
   2 /home/angliaco/bobbrotchie.com/wp-admin/plugins.php(164): plugin_sandbox_scrape(‘
   stripe-payments…’) #3 {main} thrown in /home/angliaco/bobbrotchie.com/wp-content/
   plugins/stripe-payments/includes/stripe/lib/Stripe.php on line 13
 *  Thread Starter [Sonya](https://wordpress.org/support/users/sonyalou/)
 * (@sonyalou)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/#post-9253843)
 * Thanks RJ. Yes, it is.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Fatal Error’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Sonya](https://wordpress.org/support/users/sonyalou/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/fatal-error-2585/#post-9253843)
 * Status: not resolved