Title: Fatal Error
Last modified: April 15, 2017

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# Fatal Error

 *  [casey32](https://wordpress.org/support/users/casey32/)
 * (@casey32)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-2522/)
 * I’m receiving a
 * Fatal error: Call to undefined function thegem_butoon() in
    /home2/waecas0acmew/
   public_html/wp-content/plugins/thegem-elements/inc/shortcodes/shortcodes.php 
   on line 1558
 * I’m a novice at this. Any help would be appreciated. Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [casey32](https://wordpress.org/support/users/casey32/)
 * (@casey32)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-2522/#post-9034216)
 * As well, it is only appearing on my mobile.
 *  [sinip](https://wordpress.org/support/users/sinip/)
 * (@sinip)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-2522/#post-9034243)
 * If you can access your website’s dashboard, log in and disable the plugin, then
   contact plugin developer(s) about the problem. If you can’t access dashboard,
   login to your hosting using some FTP program and rename `/thegem-elements` folder
   located in `/wp-content/plugins/` then contact plugin developer)s).
 *  [ScratchCode Io](https://wordpress.org/support/users/msdnsditlabs/)
 * (@msdnsditlabs)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-2522/#post-9034396)
 * I think you are using TheGem theme in your WordPress.
    You need to directly contact
   theme supporter, they have better equipment to solve the issue. Check your theme
   discussion here. [https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685/comments?page=20](https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/16061685/comments?page=20)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fatal Error’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [ScratchCode Io](https://wordpress.org/support/users/msdnsditlabs/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-2522/#post-9034396)
 * Status: not resolved

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