Support » Plugin: iThemes Security » Fatal Error

  • Hi,

    I just updated to WP 4.7 and got prompted to update the iThemes Security plugin too, so I’m on version 5.8.1 now. Everything seems to be working well, except for a couple of things:
    – When I try to access the “Themes” (Appearance > Themes) I get this:
    “Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 10223579 bytes) in /var/sites/s/siteremoved.com/public_html/wp-content/plugins/better-wp-security/core/modules/backup/class-itsec-backup.php on line 156” It looks like something the hosting company has to do with, but why does it happen ONLY when I try to access the Themes?
    – Actually… I lied, it also happens when I click on the “View details” link for the iThemes Security plugin

    All other parts of the website seem to be doing just fine. I only have these 2 errors, both related to iThemes Security. So I must assume the plugin is, partially at least, the culprit.

    Anyone else with this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter negue.c

    (@neguec)

    OK, now it has “spread” to other parts of the site. Now I can’t access the Pages, nor update any Posts…

    I notice it has become a habit, everytime the plugin updates, something goes wrong. I think it’s time I research other security plugins.

    Just to help you troubleshoot, I also just updated ithemes security and updated to WordPress 4.7 on my two websites and I do not have an error accessing the Appearance > Themes page, or the ithemes view details, or anywhere else on my site. I did immediately purge all my W3 Total Cache caches after the installs if that makes a difference.

    • This reply was modified 5 years, 6 months ago by pjc123.
    • This reply was modified 5 years, 6 months ago by pjc123.
    Thread Starter negue.c

    (@neguec)

    Thank you.

    Oh, I did that. I do a full “delete cache and minified css/js” after every wp/plugin upgrade.

    I disabled the plugin and everything runs smoothly now.

    FWIW, over the past few days I was getting the same 500 errors at random times. Disabled this plugin and am no longer getting them. Errors were being generated on the admin and front end.

Viewing 4 replies - 1 through 4 (of 4 total)
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