Support » Plugin: Mailchimp for WooCommerce » Fatal Error…

  • Resolved noeski76

    (@noeski76)


    Hi,
    I also have the fatal error issue when trying to activate your plugin…

    Fatal error: Call to undefined function wc_rand_hash() in /home/ipsomofo/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-activator.php on line 57

    Would love to get this working asap.

    https://www.ipsomofo.com.au

    Custom Theme.

    PHP version 5.6

    Hope to hear from you asap…

    Paul

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mcsupport

    (@mcsupport)

    Hey noeski76,

    Thanks for your post! There’s another thread (which it sounds like you saw) with folks reporting this issue: https://wordpress.org/support/topic/fatal-error-of-another/. Posting the link here as well so folks can trace back.

    Could you also post a list of your active plugins as well?

    Also, you can check to see if there’s a plugin conflict by deactivating all your plugins except WooCommerce, then attempting to activate the MailChimp for WooCommerce plugin. If it works, there was a conflict with one of the previously active plugins. From here, you can activate them one by one and attempt activating the MailChimp for WooCommerce plugin each time to narrow down where the conflict lies.

    If the deactivating those plugins doesn’t seem to make a difference, you can try out another WooCommerce compatible theme to see if the issue is resolved there.

    Let us know how that goes and those active plugins and we’ll be happy to keep testing things out!

    Thank you,
    Garnet

    Thanks for the reply..

    Would it be possible to get your email and chat direct rather than posting info online??

    Thanks

    Plugin Author mcsupport

    (@mcsupport)

    Good to hear back! We don’t have an email we can publicly post, but MailChimp support should be equipped to investigate this issue as well. You can start up a ticket with them through the methods outlined here:

    MailChimp Support Options: http://eepurl.com/b2Q7X5

    Just send over a link to this thread so they can pick up where we left off, along with that information I had requested earlier. Feel free to post again if you need anything else!

    Best,
    Garnet

    Thanks Garnet…

Viewing 4 replies - 1 through 4 (of 4 total)
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