Title: fatal error
Last modified: September 1, 2016

---

# fatal error

 *  [ana cristina garcia](https://wordpress.org/support/users/ana-cristina-garcia/)
 * (@ana-cristina-garcia)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/)
 * Help please not operating site
 * Warning: require_once(/home2/ab75038/public_html/wp-content/plugins/canva//inc/
   canvaDatabase.php): failed to open stream: No such file or directory in /home2/
   ab75038/public_html/wp-content/plugins/canva/canva.php on line 54
 * Fatal error: require_once(): Failed opening required ‘/home2/ab75038/public_html/
   wp-content/plugins/canva//inc/canvaDatabase.php’ (include_path=’.:/opt/php54/
   lib/php’) in /home2/ab75038/public_html/wp-content/plugins/canva/canva.php on
   line 54

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698276)
 * [FTP](https://codex.wordpress.org/FTP_Clients) into your site (or use whatever
   file management application your host provides) & delete the wp-content/plugins/
   canva folder.
 *  Thread Starter [ana cristina garcia](https://wordpress.org/support/users/ana-cristina-garcia/)
 * (@ana-cristina-garcia)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698283)
 * esmi wrote:
 * FTP into your site (or use whatever file management application your host provides)&
   delete the wp-content/plugins/canva folder.
 * answer
    I can not access as I fix as income to delete the folder Thank you
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698286)
 * I’m sorry – I’m not sure what you mean.
 *  Thread Starter [ana cristina garcia](https://wordpress.org/support/users/ana-cristina-garcia/)
 * (@ana-cristina-garcia)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698292)
 * answer
    I can not access I do
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698297)
 * Why can you not access your site’s files? You do not need to login to your site
   to do this.
 *  Thread Starter [ana cristina garcia](https://wordpress.org/support/users/ana-cristina-garcia/)
 * (@ana-cristina-garcia)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698305)
 * answer
 * only gives this message
 * Warning: require_once (/home2/ab75038/public_html/wp-content/plugins/canva//inc/
   canvaDatabase.php): failed to open stream: No such file or directory in / home2/
   ab75038 / public_html / wp-content / plugins /canva/canva.php on line 54
 * Fatal error: require_once (): Failed opening required ‘/home2/ab75038/public_html/
   wp-content/plugins/canva//inc/canvaDatabase.php’ (include_path = ‘.: / Opt / 
   php54 / lib / php’) in /home2/ab75038/public_html/wp-content/plugins/canva/canva.
   php on line 54
    not operating site
 *  [danhgilmore](https://wordpress.org/support/users/danhgilmore/)
 * (@danhgilmore)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698323)
 * You need to access your plugin files via your web host, NOT via WordPress.
 *  [conocebiz](https://wordpress.org/support/users/conocebiz/)
 * (@conocebiz)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698447)
 * Thanks semi, work around worked fine for me. Any thoughts why Canva plugin just
   started failing?
 *  [danhgilmore](https://wordpress.org/support/users/danhgilmore/)
 * (@danhgilmore)
 * [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698483)
 * You’d have to contact there dev team here: [https://wordpress.org/support/plugin/canva](https://wordpress.org/support/plugin/canva)

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘fatal error’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 9 replies
 * 4 participants
 * Last reply from: [danhgilmore](https://wordpress.org/support/users/danhgilmore/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/fatal-error-2264/#post-7698483)
 * Status: not resolved

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