Title: Fatal Error
Last modified: August 22, 2016

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# Fatal Error

 *  Resolved [lberezin](https://wordpress.org/support/users/lberezin/)
 * (@lberezin)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/)
 * Hi,
 * Your plugin is absolutely sensational.
    It is perfect for our website. Genesis
   Framework, Parallax Pro child theme. [http://newyorkparkingticket.com](http://newyorkparkingticket.com)
 * Sadly, I just updated the plugin.
    When I reactivated it, poof, the website was
   gone.
 * It reappeared shortly and a “fatal error” message appeared.
 * I contacted Synthesis support, and heir reply was:
 * “This is the line you must fix:
    2015-02-14 21:06:58.000 UTC www: PHP Parse error:
   syntax error, unexpected ‘[‘, expecting ‘)’ in /var/www/newyorkparkingticket.
   com/wp-content/plugins/duofaq-responsive-flat-simple-faq/duogeek/helper.php on
   line 33 If you try to reactivate this plugin without fixing errors it will show
   error and down your page again. If you need further assistance or have any additional
   questions please let us know and thank you for choosing Synthesis by Copyblogger.”
 * Normally, I would delete the plugin. But, your plugin is really special. I would
   love to continue to use it. But, I don’t want to keep crashing my site.
 * Any suggestions?
 * Regards,
    Lawrence Berezin
 * [https://wordpress.org/plugins/duofaq-responsive-flat-simple-faq/](https://wordpress.org/plugins/duofaq-responsive-flat-simple-faq/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [DuoGeek](https://wordpress.org/support/users/duogeek/)
 * (@duogeek)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790138)
 * This is because you are using older version of php. We are pushing an update 
   shortly to make it compatible with older version.
 *  Plugin Author [DuoGeek](https://wordpress.org/support/users/duogeek/)
 * (@duogeek)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790140)
 * An update is pushed live, please update and check the issue.
 *  Thread Starter [lberezin](https://wordpress.org/support/users/lberezin/)
 * (@lberezin)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790154)
 * DuoGeek,
 * Your response time is off the charts.
    I am so appreciative.
 * Synthesis support is helping me with this (I’m a 66-year old guy with no sense
   of IT).
    I’ll let you know as soon as Michelle and I communicate.
 * Thanks again for your help and this exquisite plugin.
 * Best,
    Larry
 *  Plugin Author [DuoGeek](https://wordpress.org/support/users/duogeek/)
 * (@duogeek)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790155)
 * Hi Larry
 * Thanks for the nice words 🙂
 * I just saw your site and it seems the FAQ is working. Please do not hesitate 
   to let us know if you there is any other problem, we will happy to solve.
 * – DuoGeek
 *  Plugin Author [DuoGeek](https://wordpress.org/support/users/duogeek/)
 * (@duogeek)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790241)
 * Hello Larry
 * Currently, I am seeing you are using deprecated version of the plugin. Any reason,
   you have reverted back to that version? We should make a note that, the development
   and support for that plugin is closed. If you want any feature that is available
   in deprecated version but not in new version, let us know and we will include
   it.
 * If you have suggestions or feedback on this new plugin, how we can improve it,
   please feel free to inform us. We are always open to have suggestions to improve
   our products.
 * You can reach us directly at [support@duogeek.com](https://wordpress.org/support/topic/fatal-error-1513/support@duogeek.com?output_format=md)
   or [http://duogeek.com/contact/](http://duogeek.com/contact/)
 * — DuoGeek

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Fatal Error’ is closed to new replies.

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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 5 replies
 * 2 participants
 * Last reply from: [DuoGeek](https://wordpress.org/support/users/duogeek/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-1513/#post-5790241)
 * Status: resolved