Title: Fatal Error
Last modified: August 19, 2016

---

# Fatal Error

 *  [sauzelle](https://wordpress.org/support/users/sauzelle/)
 * (@sauzelle)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/)
 * I received this message when installing and activating the a WP visitor mapping
   plugin to my website
 * Fatal error: Call to undefined function wp_timezone_supported() in /home/content/
   s/a/u/sauzelle/html/wp-content/plugins/visitor-maps/visitor-maps.php on line 
   463
 * Could someone please help??

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236862)
 * FTP into your site and delete the wp-content/plugins/visitor-maps folder.
 *  [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * (@songdogtech)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236863)
 * [According to this thread,](http://wordpress.org/support/topic/279593?replies=14)
   it could be problem with your web hosting company and their older version of 
   php.
 * Ask them what version of PHP they run, or put the code `<?php phpinfo(); ?>` 
   in a file called phpinfo.php and go to it with your web browser; that will spiit
   out all you ned to know about php on your server.
 *  Thread Starter [sauzelle](https://wordpress.org/support/users/sauzelle/)
 * (@sauzelle)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236873)
 * Esmi,
    Worked perfect, my site is active again … many many thanks What would 
   have been the root cause: do I need to change something to be able to add this
   plugin or do I have to remove the other statistics plugin first (however this
   has no visitor mapping what I like to install). Thanks again!
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236882)
 * > What would have been the root cause
 * Either the visitor-maps plugin is simply broken or didn’t download correctly.
   Or it’s not compatible with 2.8.4. Did you check to see what version of WP it
   is compatible with?
 *  Thread Starter [sauzelle](https://wordpress.org/support/users/sauzelle/)
 * (@sauzelle)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236885)
 * ok will check, thanks again
 *  [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * (@songdogtech)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1236901)
 * I was wrong; the simpler the fix, the better 🙂
 *  [giantkite](https://wordpress.org/support/users/giantkite/)
 * (@giantkite)
 * [16 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1237024)
 * I faced the same problem as Sauzelle. Really wish I could use it.
 *  [Mike Challis](https://wordpress.org/support/users/mikechallis/)
 * (@mikechallis)
 * [16 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1237099)
 * I suspect it was an older version of WordPress. The latest should be used for
   the best security and compatibility.
 * I just made an update that should prevent the error on older WP versions .
 * You can try the new version.
 * == Changelog ==
 * = 1.3.6 =
    – (03 Feb 2010) – Fix Fatal error: Call to undefined function wp_timezone_supported

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Fatal Error’ is closed to new replies.

## Tags

 * [fatal](https://wordpress.org/support/topic-tag/fatal/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 8 replies
 * 5 participants
 * Last reply from: [Mike Challis](https://wordpress.org/support/users/mikechallis/)
 * Last activity: [16 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-133/#post-1237099)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics