Support » Fixing WordPress » Fatal error

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  • Looks like a problem with your theme – you can use FTP or Cpanel to deactivate your theme by changing the name on the theme’s folder:


    BTW, moving this thread out of Advanced forum.

    For help with the underlying theme issue, you’ll need to ask the developer of your theme:

    Commercial themes aren’t supported on these forums.

    Thank you. I really don’t know how to use wordpress well and I didn’t set up the theme so I don’t understand exactly how to go about deactivating the theme. I’m assuming I’ll lose the complete layout page of my site if I deactivate it? Is there a way to just take my wordpress back to how it was before I tried updating it?

    You actually need to use FTP to access your site files on the server – which is not part of WP – this should be helpful:

    Also see:

    Your site will look different in a different theme, yes, but unless you have a backup of your site to restore from, there’s not another way to fix this. Also, it would likely mean reverting to an older version of WP – which is security risk – so that’s not really a good solution. Do you know if your theme was up to date? Looks like there’s a pretty recent version. And once you get that sorted, you can switch back to your theme and the settings/options for your theme should still be there.

Viewing 4 replies - 1 through 4 (of 4 total)
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