Update: Have rolled back the plugin from v3.1.14 to v3.1.13 and the bug disappears.
Hello @bondimedical3,
Thanks for reaching out to us!
Can you please let us know which theme you use? Also, can you please reach out to your hosting company and ask them for the PHP error log? Once they give you the file, please send it over. It would really help us investigate this further and see if there are any errors.
Warmly,
Beatrice.
Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
This issue is not resolved. The onus is on the developers to fix bugs. Its not standard practice to give PHP log files from our servers to people I don’t know.
Are you able to reproduce the bug at your end?
Hi @bondimedical3 ,
We are not able to replicate this behavior on our end.
Can you please let me know which PHP version you use?
Thank you,
Beatrice.
We are using the StoreFront theme and you can view our PHP details here – https://snipboard.io/6qpwo3.jpg
Hi @bondimedical3,
We tested this on our end and everything works properly.
Please add the following to your wp-config. php file: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_DISPLAY', false ); define( 'WP_DEBUG_LOG', true ); and send us the log afterward by reaching out via our contact form here so we can take a look.
We are looking forward to your email!
Warm regards,
Beatrice.
I have updated to v3.1.15 and the issue disappeared.
