Fata Error when trying to activate Total Upkeep

Resolved

(@collector00)

Total newbie to WordPress so please bear with me. WordPress was pre-installed on server and I downloaded a new theme and applied it to the site. Along with the theme came BoldGrip and Total Upkeep plugins. At some point they got disabled and/or deleted so I re-installed them. However, when I try to activate the Total Upkeep plugin I receive the following error. Hoping someone could help decipher the issue?

I removed my site information below and replaced with *********


Fatal error: Uncaught Error: Class 'Boldgrid\Library\Library\Ui\Card' not found in /home/*********/*********/wp-content/plugins/boldgrid-backup/admin/card/class-amazon-s3.php:23 Stack trace: #0 /home/*********/*********/wp-content/plugins/boldgrid-backup/includes/class-boldgrid-backup.php(251): require_once() #1 /home/*********/*********/wp-content/plugins/boldgrid-backup/includes/class-boldgrid-backup.php(70): Boldgrid_Backup->load_dependencies() #2 /home/*********/*********/wp-content/plugins/boldgrid-backup/boldgrid-backup.php(81): Boldgrid_Backup->__construct() #3 /home/*********/*********/wp-content/plugins/boldgrid-backup/boldgrid-backup.php(147): run_boldgrid_backup() #4 /home/*********/*********/wp-admin/includes/plugin.php(2255): include('/home/dh_ssksqt...') #5 /home/*********/*********/wp-admin/plugins.php(177): plugin_sandbox_scrape('boldgrid-backup...') #6 {main} thrown in /home/*********/*********/wp-content/plugins/boldgrid-backup/admin/card/class-amazon-s3.php on line 23

This topic was modified 3 years, 10 months ago by collector00.
This topic was modified 3 years, 10 months ago by collector00.
This topic was modified 3 years, 10 months ago by Yui. Reason: please use CODE button for code formatting

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Brad Markle
(@bwmarkle)

3 years, 10 months ago

Hi @collector00,

I’m very sorry to hear about the Fatal Error that you’re having. We’re pushing up an update, Total Upkeep 1.13.10, and it should prevent the fatal error and at least give us a bit more info as to what the problem may be.

By the time you read this, or ~10 minutes after, 1.13.10 should be released. Please try upgrading Total Upkeep and trying again – let us know how it works.

Sorry!
– Brad
Thread Starter collector00
(@collector00)

3 years, 10 months ago
Hi Brad, I do appreciate the quick response and have just installed 1.13.10. Unfortunately I receive this error (may be the same):
```
Fatal error: Uncaught Error: Class 'Boldgrid\Library\Library\Ui\Card' not found in /home/******/******/wp-content/plugins/boldgrid-backup/admin/card/class-amazon-s3.php:23 Stack trace: #0 /home/******/******/wp-content/plugins/boldgrid-backup/includes/class-boldgrid-backup.php(251): require_once() #1 /home/******/******/wp-content/plugins/boldgrid-backup/includes/class-boldgrid-backup.php(70): Boldgrid_Backup->load_dependencies() #2 /home/******/******/wp-content/plugins/boldgrid-backup/boldgrid-backup.php(81): Boldgrid_Backup->__construct() #3 /home/******/******/wp-content/plugins/boldgrid-backup/boldgrid-backup.php(147): run_boldgrid_backup() #4 /home/******/******/wp-admin/includes/plugin.php(2255): include('/home/******...') #5 /home/******/******/wp-admin/plugins.php(177): plugin_sandbox_scrape('boldgrid-backup...') #6 {main} thrown in /home/******/******/wp-content/plugins/boldgrid-backup/admin/card/class-amazon-s3.php on line 23
```
Plugin Author Brad Markle
(@bwmarkle)

3 years, 10 months ago

Hi @collector00,

I’m a little stumped, it does look like you’re getting the same error. Are you able disable your BoldGrid Plugins, and then enable them one by one?

Thread Starter collector00
(@collector00)

3 years, 10 months ago

Hi – I only have BoldGrid Easy SEO active. I disabled it and tried to activate the Total Upkeep but receive the same error. Is it possible I need to completely remove Total Upkeep and start over? I did get de-activated and deleted but some of that data tends to stick around in the folders?
Plugin Author Brad Markle
(@bwmarkle)

3 years, 10 months ago
Hi @collector00,

I’m not sure how much access you have to your server, or how familiar you are with all this… I’d really like to get this fixed, but it’s going to be a little difficult without having direct access.

If you’re up to it, I’d like to get the following 2 pieces of info:

The value of the boldgrid_settings option. Onw way to get it is to:
1. Install and activate the Option Inspector plugin
2. Go to WordPress Dashboard > Tools > Options. In the search box in the top left, type boldgrid_settings
3. Click the edit button next to boldgrid_settings.
Thread Starter collector00
(@collector00)

3 years, 10 months ago
Hello again. Sorry for the delay.

For the first item:
```
array (
  'library' => 
  array (
    'boldgrid-inspirations/boldgrid-inspirations.php' => '2.12.2.0',
    'post-and-page-builder/post-and-page-builder.php' => '2.12.1.0',
    'boldgrid-backup/boldgrid-backup.php' => '2.12.2.0',
  ),
  'plugins_checked' => 
  array (
    'boldgrid-easy-seo/boldgrid-easy-seo.php' => 
    array (
      '1.6.5' => 1591291387,
    ),
    'boldgrid-gallery/wc-gallery.php' => 
    array (
      '1.5' => 1591291387,
    ),
    'boldgrid-inspirations/boldgrid-inspirations.php' => 
    array (
      '2.4.1' => 1591291387,
    ),
    'post-and-page-builder/post-and-page-builder.php' => 
    array (
      '1.13.0' => 1591291387,
    ),
    'post-and-page-builder-premium/post-and-page-builder-premium.php' => 
    array (
      '1.0.4' => 1591291387,
    ),
    'boldgrid-backup/boldgrid-backup.php' => 
    array (
      '1.13.6' => 1591207058,
      '1.13.7' => 1591291387,
    ),
    'boldgrid-backup-premium/boldgrid-backup-premium.php' => 
    array (
      '1.4.0' => 1591291387,
    ),
  ),
```
…and yes, the file does exist.

wp-content/plugins/boldgrid-backup/vendor/boldgrid/library/src/Library/Ui/Card.php
- This reply was modified 3 years, 10 months ago by collector00.
Plugin Author Brad Markle
(@bwmarkle)

3 years, 10 months ago
Hi @collector00,

If you DO NOT have BoldGrid Inspirations and Post & Page Builder by BoldGrid installed, you can use that Option Inspector plugin to change:
```
  array (
    'boldgrid-inspirations/boldgrid-inspirations.php' => '2.12.2.0',
    'post-and-page-builder/post-and-page-builder.php' => '2.12.1.0',
    'boldgrid-backup/boldgrid-backup.php' => '2.12.2.0',
  ),
```
to…
```
  array (
    'boldgrid-backup/boldgrid-backup.php' => '2.12.2.0',
  ),
```
It’s basically deleting those two lines. They shouldn’t be there if the plugins don’t exist.

—————-

Also, based on this:
```
    'boldgrid-backup/boldgrid-backup.php' => 
    array (
      '1.13.6' => 1591207058,
      '1.13.7' => 1591291387,
    ),
```
… it appears you may only have Total Upkeep 1.13.7 installed. When you go to your plugins page, does it show 1.13.10 being installed for Total Upkeep?

Thanks,
– Brad
Thread Starter collector00
(@collector00)

3 years, 10 months ago

Hi, yes I have 1.13.10 installed and that’s what it says on the Plugins page. I do also have Post & Page Builder installed so I went ahead and removed the reference to Inspirations, which I do not have installed (removed: boldgrid-inspirations/boldgrid-inspirations.php’ => ‘2.12.2.0’)

I then tried to activate and it worked with no issues!

Thank you for everything but that seemed to be the issue.

Thanks again – Jon

Plugin Author Brad Markle
(@bwmarkle)

3 years, 10 months ago

Hi @collector00, thanks so much for all your help! I wanted to personally make a quick video to show my gratitude and again say thanks. If you have a minute to watch, you can find it here – https://youtu.be/xphqhloChJE

Viewing 9 replies - 1 through 9 (of 9 total)

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