Title: Fatal error – HELP!!!!
Last modified: August 31, 2016

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# Fatal error – HELP!!!!

 *  Resolved [Jonny Giddens](https://wordpress.org/support/users/jonny-giddens/)
 * (@jonny-giddens)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/fata-error-8/)
 * I have just clicked update to the latest version and now my site is not working
   I just get this Fatal error message
 * Fatal error: Call to undefined function wp_generate_password() in /home/faszinat/
   public_html/wp/wp-content/plugins/better-wp-security/core/class-itsec-logger.
   php on line 24
 * I can not access the site or login to disable the plugin. Any help appreciated!!!!
 * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/fata-error-8/#post-7170372)
 * [@jonny](https://wordpress.org/support/users/jonny/) Giddens
 * Use cPanel or FTP to access your hosting env and then rename the wp-content/plugins/
   better-wp-security folder.
 * dwinden
 *  Thread Starter [Jonny Giddens](https://wordpress.org/support/users/jonny-giddens/)
 * (@jonny-giddens)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/fata-error-8/#post-7170379)
 * Thank you so much Dwinden!
 * What should I rename it to?
 * Jonny
 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/fata-error-8/#post-7170397)
 * [@jonny](https://wordpress.org/support/users/jonny/) Giddens
 * You can rename it into anything you want.
    The effect of renaming a plugin folder
   is that it is automatically deactivated. Rename it to something like better-wp-
   security_deactivated.
 * Out of curiosity, from what iTSec plugin version did you update ?
    A recent one
   or an older release ?
 * You can find the full version history [here](https://wordpress.org/plugins/better-wp-security/developers/).
 * dwinden
 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/fata-error-8/#post-7170560)
 * [@jonny](https://wordpress.org/support/users/jonny/) Giddens
 * Allthough this particular fatal error is not specifically mentioned as fixed 
   in the 5.3.4 [Changelog](https://nl.wordpress.org/plugins/better-wp-security/changelog/)
   I think this issue was fixed in the latest (5.3.4) release.
 * According to the 5.3.4 [Changelog](https://nl.wordpress.org/plugins/better-wp-security/changelog/):
 * >  Bug Fix: If a cryptographically secure log file name can’t be generated, queue
   > up log file writes until we can.
 * Please verify this issue is fixed in the 5.3.4 release.
 * If the issue turns out to be fixed please mark this topic as ‘resolved’.
 * dwinden
 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/fata-error-8/#post-7170590)
 * [@jonny](https://wordpress.org/support/users/jonny/) Giddens
 * If you require no further assistance please take a moment and mark this topic
   as ‘resolved’.
 * dwinden
 *  Thread Starter [Jonny Giddens](https://wordpress.org/support/users/jonny-giddens/)
 * (@jonny-giddens)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/fata-error-8/#post-7170592)
 * resolved thank you so much

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Fatal error – HELP!!!!’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Jonny Giddens](https://wordpress.org/support/users/jonny-giddens/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/fata-error-8/#post-7170592)
 * Status: resolved