Support » Plugin: NinjaFirewall (WP Edition) - Advanced Security » FAQ suggestion about recovering from a fatal error

  • Resolved KAPman

    (@kapman)


    Thank you for a great plugin.

    I did have a problem of being locked out, so I looked in you FAQ page.

    In your FAQ and Troubleshooting Guide in the Locked out of your site / Fatal error / WordPress crash section in Point 1 you say Connect to your server via FTP and download the PHP INI and/or .htaccess files located inside your WordPress root folder and then remove all reference to NinjaFirewall.

    I looked at these two files and couldn’t find any reference to NinjaFirewall. However, fortunately, I remembered when I installed NinjaFirewall that the NinjaFirewall code was put into my user.ini file.

    So I looked in my user.ini file and there was the code. I deleted it and my site once again worked!

    A suggestion. Include the user.ini file in the list of files to check for NinjaFirewall code to be deleted if you are looked out.

    https://wordpress.org/plugins/ninjafirewall/

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  • Plugin Author nintechnet

    (@nintechnet)

    Hi,

    Thanks, I will make some changes. ‘PHP INI’ refers to all INI files used by PHP, but that can be a bit confusing indeed.

    Hi,

    I didn’t know that, so thanks for the info , and also for making the change.

Viewing 2 replies - 1 through 2 (of 2 total)
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