Support » Plugin: Ultimate FAQ - WordPress FAQ Plugin » FAQ Display Style reverts to Default (premium) + Icon does not toggle

  • My FAQ page reverts itself to the default display style (usually daily), so I have to continually go back and select “minimalist” and clear cache to get it to update…but it never lasts. Also, my icons have never toggled, the arrow continues to point down even when a FAQ is selected.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Jenny,

    1) We just wanted to make sure: after you go to “Options” -> “Premium”, and select “Minimalist”, do you scroll down to the bottom of the page and click “Save Changes” afterwards?

    2) For the icon issue, it appears that your theme is applying a style that conflicts with it. Here is some CSS that should hopefully override that:

    .ewd-ufaq-post-margin-symbol span {
        text-transform: none;}
    Thread Starter Jenny Hinton

    (@cipherskincare)

    Thanks for your reply.

    1. Yes, I am selecting “Save Changes.” It seems to stay put as long as I make no other revisions to my site…

    2. I’ve added the snippet to my Child theme’s style.css file but am not seeing any changes to the icons.

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Jenny,

    We’re not sure what would cause that, do you mean that if you make any changes to the “FAQs” plugin settings or with any setting on your site? Also, when you next navigate to the “Premium” area of the “Options” tab, does the “FAQ Display Style” say “Minimalist” or it reverts to something else?

    For the CSS, you would need to add it to the “Custom CSS” box found by navigating to the “Basic” area of the “Options” tab and it should do the trick.

    
    .ewd-ufaq-post-margin-symbol span {
        text-transform: none !important;
    }
    
    Thread Starter Jenny Hinton

    (@cipherskincare)

    The snippet worked on the icon, thanks!

    No, usually when it reverts back to the default view, it’s when I’m making updates to other areas of the site. Maybe something is overriding it? When it does happen and I navigate back to Options > Premium > FAQ Display Style, none of the radials are selected but it displays as the default view. Not sure if there is some CSS I can add to force “Minimalist” to remain selected?

    Plugin Contributor EtoileWebDesign

    (@etoilewebdesign)

    Hi Jenny,

    It seems that some conflict in the code is blocking the plugin to save the “Display Style” value correctly. We have identified the issue and are working on fixing it, an update including the fix would be available very soon.

Viewing 5 replies - 1 through 5 (of 5 total)
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