Support » Plugin: VaultPress » Fantastic product when your host accidentally deletes everything for you

  • I can not praise Vaultpress and their engineers enough. I contacted them via the emergency and also because I was panicking the normal channels. Both methods got a response very quickly considering my contact was at 22:00 UT.
    The problem was caused by Bluehost not being quite straight with me. I had asked for a sub domain to be moved to a new server so it was stand alone. I said before they finalised the set up I wanted to download my ftp files. Unfortunately the salesman at Bluehost was so keen to take my money he deleted my original website on a sub domain and set up the new one. Then told me he could not revert and also could not restore from their back up.
    Fortunately I had Vaultpress 🙂
    Bluehost were as much use as a chocolate teapot in their aftersales help. The guys at Vaultpress were stars in particular Mark Z – neither of us could connect Vaultpress to my new server on Bluehost so in the end he did it manually for me.
    Fantastic service all the way through – they defiantly deserve the title Happiness Engineers!

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  • Thank you for taking the time to write a review, Janet! I’m glad we got your site back online, and we’ll be here if you need help in the future. 🙂

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