Support » Plugin: Kadence WooCommerce Email Designer » Fantastic Plugin! I’m having issues with the footer background color.

  • Resolved netix1

    (@netix1)


    When I set the footer background color whether the setting is inside or outside the body container, it doesn’t come through in the emails.

    The “Footer Social” top and bottom padding do appear to work in the plugin but have no effect in the emails sent.

    Is there a way to adjust the size of the icons in the “Footer Social” section that reflects in the emails sent?

Viewing 15 replies - 1 through 15 (of 37 total)
  • Hey,
    Thanks for posting.

    Can you tell me if you are overriding any woocommerce email template files either through your theme or plugin or child theme?

    can you tell me what plugins you have installed so I can attempt to recreate?

    Thanks!

    Thread Starter netix1

    (@netix1)

    Just using WC Storefront, generic Child Theme by Pootlepress and:

    Addendio PLUS by Addendio – 1.1.1
    Typing Effect by 93digital – 1.5
    Awesome Support: Custom Status by Awesome Support – 1.1.1
    Awesome Support by Awesome Support Team – 5.8.0
    Bellows Accordion Menu by SevenSpark – 1.2.1
    Classic Editor by WordPress Contributors – 0.5
    Coming Soon Page & Maintenance Mode by SeedProd by SeedProd – 5.0.20
    WooCommerce Continue Shopping by HappyKite – 1.3.1 – Not tested with the active version of WooCommerce
    Simple Custom CSS and JS by SilkyPress.com – 3.19
    Display Widgets by David Law – 4.0.0
    Kadence WooCommerce Email Designer by Kadence Themes – 1.0.6 – Not tested with
    the active version of WooCommerce
    Microthemer by Themeover – 5.2.5.5
    Newsletter by Stefano Lissa & The Newsletter Team –
    5.7.3
    Smart Slider 3 Pro by Nextend – 3.3.9
    Ninja Forms by The WP Ninjas – 3.3.17
    Pootle Pagebuilder (Premium) by Pootlepress – 5.3.0
    Printful Integration for WooCommerce by Printful – 2.0.5 – Not tested with the
    active version of WooCommerce
    Really Simple SSL by Rogier Lankhorst, Mark Wolters – 3.1.1
    SeedProd Login Page Pro by SeedProd – 1.1.5
    Storefront Footer Bar by WooThemes – 1.0.4
    Storefront Hamburger Menu by WooCommerce – 1.2.2
    Storefront Mega Menus by WooCommerce – 1.6.1 – 1.6.2 is available –
    Not tested with the active version of
    WooCommerce
    Storefront Parallax Hero by WooThemes – 1.5.5 – 1.5.7 is available
    Storefront Powerpack by WooCommerce – 1.4.6 – 1.4.12 is available
    Storefront Pricing Tables by WooCommerce – 1.1.0
    Storefront Pro by pootlepress – 5.7.1
    Storefront Pro Sales Pop by pootlepress – 1.0.0
    Storefront Product Hero by WooThemes – 1.2.13
    Storefront Product Sharing by WooCommerce – 1.0.6
    Storefront Wishlist by Pootlepress – 1.2.0
    TaxJar – Sales Tax Automation for WooCommerce by TaxJar – 2.0.1 – Not tested with the active version of WooCommerce
    User Role Editor by Vladimir Garagulya – 4.46
    Web-Stat by Web-
    Stat
    – 1.1.0
    WooBuilder by pootlepress – 2.1.0
    WooCommerce Product SKU Generator by SkyVerge – 2.3.4 – Not tested with the
    active version of WooCommerce
    WooCommerce Sequential Order Numbers Pro by SkyVerge – 1.12.0 – 1.12.1 is available
    – Not tested with the active version of
    WooCommerce
    WooCommerce Xero Integration by WooCommerce – 1.7.14 – 1.7.15 is available
    – Not tested with the active version of
    WooCommerce
    WooCommerce by Automattic – 3.5.0
    WooSlider by WooThemes – 2.4.2
    Woosquare Payment by wpexperts.io – 1.8 – Not tested with the
    active version of WooCommerce
    WP Mail SMTP by WPForms – 1.3.3
    WP Rollback by WordImpress – 1.5.1
    WPFront Notification Bar by Syam Mohan – 1.7.1
    WPFront Scroll Top by Syam Mohan – 2.0.1
    YITH WooCommerce Customize My Account Page by YITH – 2.3.5 – Not tested with
    the active version of WooCommerce
    YITH WooCommerce Dynamic Pricing and Discounts Premium by YITH – 1.4.7 – Not tested
    with the active version of
    WooCommerce

    Thread Starter netix1

    (@netix1)

    I forgot to answer your first question. I am not overriding any woocommerce email template files. I’ve been using the default templates that come with woocommerce, until installing Kadence.

    Hey,
    I’m trying to test with the plugins I can get a hold of. Have you tried deactivating plugins?

    What does generic Child Theme by Pootlepress mean? Is that a child theme I can download somewhere?

    Thanks

    Thread Starter netix1

    (@netix1)

    I have deactivated plugins doesn’t seem to change anything. You can get child theme here:

    https://www.pootlepress.com/shop/free-blank-woothemes-storefront-child-theme/

    Just to be clear you deactivated all plugins? Have you tried activating a default theme?

    Ben

    Thread Starter netix1

    (@netix1)

    Okay, I just deactivated all plugins except for:

    Classic Editor
    Coming Soon Page & Maintenance Mode by SeedProd
    Kadence WooCommerce Email Designer
    Printful Integration for WooCommerce
    Really Simple SSL
    WooCommerce
    WP Mail SMTP

    Look at this page to see my results through these illustrations.

    https://alertbee.com/kadence/

    Hmm so the images really show as if the styles and templates aren’t taking any effect. Like the templates are being overridden. It’s odd I can’t recreate this. But I’m sure we can get it figured out.

    In your woocommerce > status can you tell me which version of php you are using? Can you tell me your max memory and max execution time?

    Thanks for all this info.

    Thread Starter netix1

    (@netix1)

    WordPress version: 4.9.8
    WordPress multisite: –
    WordPress memory limit: 1 GB
    WordPress debug mode: –

    Server environment

    Server info: Apache
    PHP version: 7.2.11
    PHP post max size: 1 GB
    PHP time limit: 900
    PHP max input vars: 1000
    cURL version: 7.29.0, NSS/3.34
    SUHOSIN installed: –
    MySQL version: 5.5.60-MariaDB
    Max upload size: 1 GB

    Thread Starter netix1

    (@netix1)

    I forgot to mention that the order number, and order date stagger on different lines on a test send or test customer receipt. Not that big of a deal, just looking for real WYSIWYG. Just say’n.

    Thanks for the info.

    Yes, I see the stagger. There are a lot more issues than just the footer. As I said it looks like the whole styles are being overridden.

    We use this plugin in production on our own sites and none of the issues you are seeing are affecting us or our tests. I’m doing what I can to try and recreate.

    Ben

    Thread Starter netix1

    (@netix1)

    What type of files would override the styles? Where would they be located, is there a place I could look?

    netix1

    Hey,
    The template email-styles.php.

    Any templates in your theme or child theme that override woocommerce templates would be things I would look at.

    I’m going to push out an update today with a guess that may resolve this. It’s a guess becuase I can’t recreate your issue but it’s my best guess as to what could be happening in a strange server environment. Please let me know if you see any changes.

    Ben

    one thing is to see if anything in your theme is using the ‘woocommerce_email_styles’ filter with a custom function.

    Thread Starter netix1

    (@netix1)

    Installed new update, so far no change.

Viewing 15 replies - 1 through 15 (of 37 total)
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