NeverSettle provided the BEST support I've ever encountered and I am now able to clone sites VERY efficiently. It's a HUGE time saving plugin.
They came through in resolving an issue with cloning sites in my multi-sites network. They didn't have to but did.
Their support forum at WordPress has mostly "resolved" issues and that seems very rare especially when it comes to support for WordPress Multi-Sites environments.
My issue was a self-inflicted one in that I left the WordPress Site Title blank. They discovered that and offered a detailed explanation of what had occurred and even sent me screenshots and a solution that worked.