Support » Plugin: The Events Calendar » Fantastic Free Plug In, Could Use Better Customer Support

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  • Plugin Author Barry

    (@barryhughes-1)

    Hi @riannas2,

    Thank you for the review — we really appreciate it 🙂

    Could Use Better Customer Support

    Am I correct in thinking you are referring to support here in the wordpress.org forums, rather than on our official Help Desk?

    … If so, thank you for the feedback – we hear your concerns and are reviewing this 🙂

    Hi, yes sorry I had no idea there was another way to go about it!

    In which case, I take back what I said (my own folly, could maybe have been made a bit clearer but I didn’t even stop to think there would be something outside the WP forums!), and I really love your plug in 🙂

    Plugin Author Barry

    (@barryhughes-1)

    Not at all, it’s still a fair comment — our official Help Desk is for paying users/license key holders and as, fundamentally, their support is what allows us to keep the whole project moving we do quite deliberately prioritize support over there.

    There’s certainly still an amount of support we need to provide here regardless and that’s something we’re actively reviewing.

    Thanks again!

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