False positives/negatives with reCAPTCHA v3

With reCAPTCHA v3, we get a fair amount of false negatives (spam emails getting through). We also have one form in particular that seems to trigger a lot of false positives. This is our Suggestion for Purchase form, liked to above. I realize a form with a request to go buy something probably sounds pretty spammy, but we need to know what our readers want to read. The form configuration is as follows:

<p> </p>
<p>Your Name*<br />
[text* your-name] </p>

<p> </p>
<p>Library Card Number*<br />
[number* Library-Card] </p>

<p> </p>
<p>Email Address* <i>If you do not have e-mail access, please leave this space blank.</i><br />
[email your-email] </p>

<p> </p>
<p>Phone Number*<br />
[tel phone-number] </p>

<p> </p>
<p>Select Library Location for Pickup*<br />
[select Location include_blank “Central” “Ashwaubenon” “Denmark” “East” “Kress (De Pere)” “Pulaski” ” Southwest” “Weyers-Hilliard (Howard)” “Wrightstown”] </p>

<p> </p>
<p>Title*<br />
[text* title]</p>

<p> </p>
<p>Author*<br />
[text* author]</p>

<p> </p>
<p>Publisher<br />
[text publisher]</p>

<p> </p>
<p>Publication Date*<br />
[text* publication-date]</p>

<p> </p>
<p>ISBN<br />
[text ISBN]</p>

<p> </p>
<p>Price<br />
[text price]</p>

<p> </p>
<p>Format<br />
[select Format “Book” “Large Print Book” “Magazine/Journal” “CD” “DVD” “Audiobook” “Newspaper” “Other”]</p>

<p>What is the subject of the item? (example: true crime, gardening, education, etc.) Why do you think the item should be added to the library collection?<br />
[textarea Subject]</p>

<p> </p>
<p>Interloan<br />
[radio Interloan “Yes” “No”]</p>

<p> </p>
<p>[recaptcha]</p>
<p> </p>
<p>[submit “Send”]</p>

And these values seem to trip it up the first time. If you hit submit right away again, it works.

Name: John Smith <>
Subject: Suggestion for Purchase

Library Card Number: 29878001234567

Email Address:

Phone: 920-555-1234

Pickup Location: Ashwaubenon

Title: Hot Night

Author: Lucy Monroe

Publisher:

Publication Date: October 2018

ISBN:

Price:

Format: Book

Subject: https://www.amazon.com/Night-Northern-Fire-Lucy-Monroe/dp/145557550X/ref=sr_1_1?ie=UTF8&qid=1549995216&sr=8-1&keywords=hot+night+lucy+monroe

Interloan: No

—
This mail is sent via contact form.

Any help would be appreciated. I understand the desire to move to the new and get rid of the old, but reCAPTCHA v2 was working quite well for us.

The page I need help with: [log in to see the link]