Title: false positive failed payment
Last modified: November 10, 2024

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# false positive failed payment

 *  Resolved [marvin12](https://wordpress.org/support/users/marvin12/)
 * (@marvin12)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/false-positive-failed-payment/)
 * Why I get this notification for a customer who paid with Klarna even the payment
   was succesfull? 
   Unbezahlte Bestellung abgebrochen – Zeitlimit erreicht. Status
   der Bestellung von Zahlung ausstehend auf Storniert geändert.(timelimit exceeded)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffalse-positive-failed-payment%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/false-positive-failed-payment/#post-18125487)
 * Hi [@marvin12](https://wordpress.org/support/users/marvin12/)
 * Make sure your webhook is setup correctly by going to the stripe.com > developers
   > webhooks page. The success rate will show you if webhook notifications are 
   failing.
 * Besides the webhook, the most common reason for an order being cancelled even
   though it was paid for, is a 3rd party plugin triggering a PHP error during the
   checkout process. The PHP error prevents WooCommerce from updating the status
   of the order so it eventually get’s cancelled due to a timeout.
 * Kind Regards

Viewing 1 replies (of 1 total)

The topic ‘false positive failed payment’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

## Tags

 * [failed payment](https://wordpress.org/support/topic-tag/failed-payment/)

 * 1 reply
 * 2 participants
 * Last reply from: [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/false-positive-failed-payment/#post-18125487)
 * Status: resolved