False positive

  • Resolved sologne

    (@sologne)


    8 years ago

    Hello,

    A reader reported me by mail that :
    -one of his comment was blocked as a false positive.
    -he was told that it was blocked, but the comment disappeared. Since it took him time to wrote it, he didn’t want to do it again. I took time to read some documentation about the plugin, and I was under the assumption that the plugin would give a chance to modify the comment, not to rewrite it from scratch knowing it was blocked.

    Also, is there some way to hook in the black list ?

    https://wordpress.org/plugins/wp-spamshield/

Viewing 1 replies (of 1 total)
  • Plugin Contributor redsand

    (@redsand)

    8 years ago

    Hi sologne,

    We received your support request, and emailed you back.

    This plugin does not really have false positives because of the type of system it uses…it gives the user a chance to try again. If someone could not post a comment, no matter what they did, that would be a false positive, and is the very problem many other spam plugins have. (Of course if a true false positive does get reported, it’s usually due to a bug, and we always try to fix it very quickly. We work hard to have zero false positives.)

    Please see FAQ 9 for more info: Q: I think a legitimate user or comment may have been blocked. What’s going on here and what do I do?

    he was told that it was blocked, but the comment disappeared. Since it took him time to wrote it, he didn’t want to do it again. I took time to read some documentation about the plugin, and I was under the assumption that the plugin would give a chance to modify the comment, not to rewrite it from scratch knowing it was blocked.

    The issue you’re talking about here is not related to the plugin or WordPress, but rather the web browser itself. When you fill in a form, text is only entered into the form fields in the browser, but it is not saved anywhere…it is not saved in a database or anything like that. You can get browser plugins to save your forms in your browser, but that functionality is completely separate from what happens in a website’s code.

Viewing 1 replies (of 1 total)
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