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[resolved] False positive (4 posts)

  1. thecrunchymomnextdoor
    Member
    Posted 10 months ago #

    I am having issues with false positives. See here: http://imgur.com/37bVu4D

    I was thinking it may be because the user commented with an @ sign in her name but that's what most of the bloggers do so is there a way to shut that off? Also, is there a way I can restore this comment?

    https://wordpress.org/plugins/wp-spamshield/

  2. Scott Allen
    Member
    Plugin Author

    Posted 10 months ago #

    Hi thecrunchymomnextdoor,

    That's actually not a false positive...that's just a comment being blocked. Basically it works like this: people need to use just their name in the "Name" Field. If the plugin detects something indicating it's not a person's name, it will be blocked. (The only exception is if people use CommentLuv...the plugin detects this and provides a bit more freedom since the plugin has encouraged people to use keywords and such in the name field for a long time.)

    If someone's comment get's blocked they have a chance to comment again...they just need to take the spammy part out of it. A false positive would be if the person could not comment again after multiple tries and nothing they do fixes it. In that case, filling out a support request form on the WP-SpamShield homepage would be the next step because I am committed to zero false positives with this plugin.

    These questions are covered in the FAQ's...that's why I posted the sticky post at the top of the support forum asking people to look in the FAQ's first before posting new support threads. :)

    Please take a look at the following FAQ's:

    Now, if your friend tries to comment again, using just her name, and she is blocked, then please submit a support request and I will be happy to look into it for you.

    - Scott

  3. thecrunchymomnextdoor
    Member
    Posted 10 months ago #

    Ah, thanks. I'll just uninstall as this is something most of the bloggers do so I guess this is not the plugin for me. Thanks though! :)

  4. Scott Allen
    Member
    Plugin Author

    Posted 10 months ago #

    Hi thecrunchymomnextdoor,

    You're very welcome. I'm sorry to hear that, but you're always free to uninstall it. It's important to note that before I add a filter, I always do a lot of data analysis to make sure it's going to be something that is a benefit to 99.99% of users.

    I can say that statistically, it's actually not something most bloggers do. Maybe in a very specific niche, but not universally. (That is based on data from a lot of sources, not anecdotal evidence.)

    And adding something to a "Name" field that is not a name or has keywords, is the very definition of spam, so the plugin is just doing its job in that regard.

    If you change your mind, you're always welcome to try the plugin again. If not, not a problem. Take care.

    - Scott

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