Support » Plugin: CookieYes | GDPR Cookie Consent & Compliance Notice (CCPA Ready) » Wrong Cookie-bar appears despite deactivation

  • Resolved berndg17

    (@berndg17)


    Hello,

    the plugin (pro) has been running on our site for quite a while, a popup was set, everything worked. Until the day we had to deactivate the plugin once to debug one thing (independent of the plugin).

    The popup was turned off when we deactivated it (we are still in development mode) and according to the settings page it still is. But now a cookie-bar appears with a text that is not found in the templates. It can’t be turned off and the popup doesn’t appear even if you activate it.

    Do you have any ideas? Thanks for support, Bernd

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  • Plugin Author webtoffee

    (@webtoffee)

    Hi @berndg17,

    Please make sure to clear the site cache after making any changes. For any follow-up queries, we request you to submit a ticket here.

    We cannot discuss premium version topics in the WordPress forum.

Viewing 1 replies (of 1 total)
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