Support » Theme: evolve » failure in menu Appearance>customize

  • Resolved Alexandre

    (@alexandrecamilo)


    when opening the menu appearance> customize, on the layout screen, I see only the item “widgets”, neither the example page appears.

Viewing 14 replies - 1 through 14 (of 14 total)
  • I am having the same problem, no options to edit sliders or other features. It worked yesterday before the WP 5.5 upgrade. We have evolve 4.2.9.

    Theme Author Evgeny Viner

    (@evgenyviner)

    Hi. If you have 4.2.9, try switching to another theme and back. Let me know if it helped.

    Thread Starter Alexandre

    (@alexandrecamilo)

    I update evolve to 4.2.9. The menu returned to function, but the preview page does not appear.

    Theme Author Evgeny Viner

    (@evgenyviner)

    We rolled out hotfixes as version 4.3.0 It will soon go live and once you update, it’ll be fixed. Sorry for the inconvenience.

    Thank you, I can confirm that 4.3.0 restored the Customize menu items and works with WP 5.5 and PHP 7.2.31. I have not checked all functionality but will report any other issues we encounter.

    Theme Author Evgeny Viner

    (@evgenyviner)

    Terrific! Happy to hear that. If you encounter anything, do tell. And tag me to make sure I respond sooner.

    Actually, I just discovered that the Bootstrap slider functionality has been reduced to only two slides from 5 in previous versions, and now requires the Premium version for slides 3-5 to work. That is very disappointing to lose that functionality.

    Theme Author Evgeny Viner

    (@evgenyviner)

    No, it was always 2 slides, see here the comparison between the paid theme and the free: https://theme4press.com/evolve-multipurpose-wordpress-theme/ If you had the ability to use 5 slides, which is very strange, then it actually was a bug. Evolve can use 2 slides only for at least two years, more than that was always Evolve Plus ability only.

    Thread Starter Alexandre

    (@alexandrecamilo)

    Hi, yes, the 4.3.0 evolve resolves the problem. I have wordpress 5.5 and PHP 7.4 and everything works perfectly. Thank you for your help.

    Theme Author Evgeny Viner

    (@evgenyviner)

    Fantastic! Thank you for letting me know.

    @evgenyviner We have had 5 slides on the free evolve for about 18 months now following a theme upgrade. They are all still live now but there is no way to edit numbers 3-5 following the upgrade this week, we can only disable them.

    Theme Author Evgeny Viner

    (@evgenyviner)

    In no way do I doubt what you’re saying. My point is just that if it was this way, that was not our intention. I understand that to figure it out at this point can be disappointing, sorry for that.

    I am having the same problem-I’ve updated and tried switching themes. Not functioning-only widget menu appears in the theme customizer.

    Theme Author Evgeny Viner

    (@evgenyviner)

    If you updated to 4.3.0, then make sure that your cache is cleared. Especially in Chrome. CTRL+F5 on PC or SHIFT+CMD+R on a mac. It will all come back.

Viewing 14 replies - 1 through 14 (of 14 total)
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